Mark a conversation as resolved or unresolved

When customers contact you through any of your Conversations channels, their messages appear in your unified inbox as unresolved threads. Filter by this default status to identify which conversations need your attention. Once you've addressed a customer's query, you can mark the thread as resolved, making it easier to focus on active conversations that still need your response.

If a customer replies to a resolved thread, we'll automatically change the status back to unresolved so you can pick up the conversation where you left off. This helps you stay organized while ensuring no customer messages slip through the cracks.

1. In a web browser, go to your GoDaddy product page.

2. If you have the standalone version of Conversations, expand Conversations Unified Inbox. To the right of your Conversations plan, select Web Inbox.

   OR

   If you have a Websites + Marketing plan, scroll to Websites + Marketing and select Manage next to your site. In the left menu, expand Conversations.

3. Select Inbox. You'll see a list of all your unarchived conversations and can scan for those marked as RESOLVED.
   

See your unresolved conversations

4. At the top of your list of conversations, tap Status and then tap Unresolved.
   

Mark an unresolved conversation as resolved

4. Hover your mouse pointer over the conversation you want to mark as resolved.
5. To the left of the message, select More.
6. Select Mark as Resolved.
   

Mark a resolved conversation as unresolved from your inbox

4. Hover your mouse pointer over the conversation you want to mark as spam.
5. To the left of the message, select More.
6. Select Mark as Unresolved.
   

Mark a resolved conversation as unresolved from within a conversation thread

4. Select the conversation you want to mark as unresolved.
5. In the upper-right corner, select Mark as Unresolved.

More info

• Search for a conversation
• Mark conversations as spam or not spam
• Respond to Conversations messages