Hi @Sissi. Thanks for being part of GoDaddy Community! It's difficult to say for sure what's happening in your situation without more information. If you're still having trouble, I suggest reviewing the post here to learn more about what kind of information you can supply to help others offer good responses. Hope you're able to get this figured out!
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.