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    gords4you
    Getting Started

    Email Campaign

    I am a new small business (internet sales). Should I send a "thank you for your order" email? I also sell on eBay and I can "leave feedback" thanking them for their purchase. How should I follow up with a sale from my website?

    2 REPLIES 2
    rd
    Super User I Super User I
    Super User I

    Hello @gords4you,

     

    Speaking for myself getting an extra email would irritate me. I am assuming that your customer would have already gotten a receipt via email that thanked them for the purchase? Perhaps if a thank you is not already included in your template then you should include one. With purchases that include a shipment I appreciate most a handwritten note in my package. I notice that in packages from eBay a lot of the sellers will include a personal note as an extra touch. Maybe something like that could be considered? Happy selling!

    ...turns out that my two cents is worth less or more depending on the current exchange rate.

    roy darling *my posts seem a lot shorter in my head

    gords4you
    Getting Started

    THANK YOU!