Skip to main content
Help Center
The GoDaddy Community will undergo maintenance starting on Wednesday, August 4th at 3pm PST / 6pm EST. Learn more
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ssl with Ubuntu running apache

i hape Ubuntu servers running Apache
i follow this page:
and i got apache error:


[Wed Oct 05 03:42:08.986881 2016] [mpm_prefork:notice] [pid 1060] AH00169: caught SIGTERM, shutting down
[Wed Oct 05 03:42:10.011970 2016] [ssl:warn] [pid 6821] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Oct 05 03:42:10.013567 2016] [ssl:emerg] [pid 6821] AH02561: Failed to configure certificate, check /etc/ssl/gdssl/dott_com.crt
[Wed Oct 05 03:42:10.013618 2016] [ssl:emerg] [pid 6821] SSL Library Error: error:0906D06C:PEM routines:PEM_read_bio:no start line (Expecting: CERTIFICATE) -- Bad file contents or format - or even just a forgotten SSLCertificateKeyFile?
[Wed Oct 05 03:42:10.013661 2016] [ssl:emerg] [pid 6821] SSL Library Error: error:140AD009:SSL routines:SSL_CTX_use_certificate_file:PEM lib
AH00016: Configuration Failed



Hello @eslam!


Welcome to the community! I can't provide support on the guide you're using and we don't appear to offer one of our own for Ubuntu. I would recommend reaching out to our SSL Certificate team on. You can phone them at  (480) 463-8887. Reach out when you can. They should be able to help with this. 


Heather - GoDaddy | Community Moderator
24/7 support available at