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Trouble setting up Workspace Email on Mac Mail

Trying to set up Workspace Email on the Mac Mail desktop client after successfully doing this on my iPhone and iPad.

 

On the desktop, from the Mail application, I clicked Mail > Add Account > Other Mail Account. This is where the problem started. After entering the name, email address, and password, it allows me to advance to the next dialog where I'm prompted to enter the mail server info, but there is a red error message that says "Unable to verify account name or password." If I try to enter the info anyway, it spins for a while and then returns the same error.

 

I know my password is correct because I set up workspace email on other devices just now, and it's working fine on those.

 

Running Mail 9.3, OS 10.11.6 (El Capitan).

 

Any help would be appreciated.

2 ACCEPTED SOLUTIONS

I fixed it! 

 

I posted the fix on the forum.

 

Israa

View solution in original post

New

Hi everyone,

 

I would like to share the solution that worked for me in setting up office 365 e-mail on Mac Mail app.

 

In the internal & External URL I put the following:

 

https://outlook.office365.com/owa/mydomain.com/

 

You will get a message "unable to verify account e-mail and password"  ... click "sign in" and continue anyway.

 

You will see the services that you want added. Add them and finish the setup.

 

Now the email will be added, and you will see the server trying to connect. and guess what? it did! I can send and receive emails with no issues.

 

A half hour call to Godaddy support couldn't fix this for me.

 

Please share if it works for you too.

 

Happy emailing!

 

Israa

View solution in original post

24 REPLIES 24
Employee

Hello @mycophage!

 

Thanks for participating in the community. Check out this article to see if it helps with your Mac Mail issue. If not, I'd recommend reaching out to our support team to troubleshoot further.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Thanks for the reply.

 

I tried everything on that list that I could (again); some don't apply because e.g. one cannot check ports on an account that has yet to be set up in Mail. 

 

Not exactly sure how to reach out to support; do I call or chat?

Hey @mycophage,

 

Whichever you'd prefer! Chat, if available, can be accessed from the bottom of this page. You can see our list of phone numbers here.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

@mycophage,

Same problem here...did you find an answer??

 

same here - something changed.  I can't connect at all in OS Mail. iOS is OK.

If I add my account under Internet Accounts on OS, the account authenticates but does not work in Mail. If I add my account in Mail, I get the error below. OS El Capitan, updated with latest security patches 10.11.6 (15G31)

 

see screenshot - what URL's should I use?  

its actually 10.11.6 (15G1004)

Having the exact same issue just within the last couple weeks... every now and then, a random sent email will go through, but the rest of the time it says that it is "unable to verify account name or password" even though it's the right ones of both.

Same problem here. Trying to add a new email account in my Apple Mail.  Same message as above.

 

OS X El Captain 10.11.6

 

Any solution yet?

New

I'm having the same problem too ... Apple Mail does not recognize the exchange server ... I called Godaddy support team and the call lasted around 30 minutes with failing to configure my office 365 mail on Apple Mail.

 

Can we try setting it up as an IMAP or POP mail instead?

 

If yes, I would appreciate including setting or server info here to try it.

I fixed it! 

 

I posted the fix on the forum.

 

Israa

View solution in original post

I'm truly happy you were able to fix this one for yourself.  Could you provide a link to the solution for those of us who don't know our way around?  

 

I've hit the same wall others have described here, wherein godaddy tech support washes their hands.  Quite honestly, their "tech support" seemed more about trying to upsell me to Exchange mail, than it was to truly solve my problem.

 

If you can't link to where this solution is provided, could you reproduce the solution here?

 

Thanks

I tried Israa's solution...and it didn't work for me at all.

But here's what DID work.  In Apple Mail...

ADD ACCOUNT...

SELECT EXCHANGE...

ENTER NAME & PASSWORD...

WAIT FOR ANNOYING ERROR MESSAGE...

 

THEN...

In the Internal and External Server fields that emerge after the error, enter this, IN BOTH:

outlook.office365.com

 

This is simply the "fix" suggested by GoDaddy on their Apple Mail (Mac) Setup page.

They just labelled it incorrectly, so I guess it got pretty much ignored.

Greetings

I have the same problem of not being able to send emails from my Apple Mail program, running Sierra. I have used the Workspace email for several years.

When I try and send an email using the Workspace email from my computer, I get a message that the sender address was rejected by the server. I have called Godaddy twice. Both time I was told that it was my problem, the second person I talked to for  less that two minutes all she did was send me a link to a website. I was really dissapointed with them. I have tried a bunch of different things, but noting works.

Thank 

this worked quickly and solved my problem immediately.  Thanks

Hi

 

I am using EL Capitan 10.11.6 and I am facing the same problem as you do.  

I followed all these steps to set up my mail box but it seems like it doesn't connect online.  I can see an exclamation mark beside this mail box.

I tried setting up TSL certificates to the one apple set default for me.  But still doesn't work.  

Could anyone please help me?

 

 

New

Hi everyone,

 

I would like to share the solution that worked for me in setting up office 365 e-mail on Mac Mail app.

 

In the internal & External URL I put the following:

 

https://outlook.office365.com/owa/mydomain.com/

 

You will get a message "unable to verify account e-mail and password"  ... click "sign in" and continue anyway.

 

You will see the services that you want added. Add them and finish the setup.

 

Now the email will be added, and you will see the server trying to connect. and guess what? it did! I can send and receive emails with no issues.

 

A half hour call to Godaddy support couldn't fix this for me.

 

Please share if it works for you too.

 

Happy emailing!

 

Israa

View solution in original post

This finally solved my problem after weeks of struggling! Thankyou

YES. Worked for me in April 2017!

 

The e-mail from GD with instructions was essentially useless since it linked to pages that have been removed. I was trying to figure out what to put into the internal and external part when I came across your answer. 

 

Thanks for being a gem!

What worked for me was to set up as an IMAP: Mail / accounts / select plus+ / add other account...

You are awesome!  It worked!  And I'm grateful I didn't have to waste any time on the phone with support!