Queries to my website come to example@mywebsite.com. It's set up to send a copy to my Gmail account. All I can say is that it doesn't. I made it a catchall account, which doesn't work. It wasn't working before that.
Any thoughts?
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Ok - So everything is setup correctly - The only thing I can think of is that you are running the older version of the GoDaddy Website Builder and there could be an issue there - At this point I would say you need to reach out to GoDaddy Support (Phone) and explain you are using the older website builder and your emails are not being delivered from the website
I sent a test message directly from my email as well as one from the website - The only other thing to check is what email is configured in the website builder
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@SwordPlay Can you provide your domain name so we can see the DNS settings you have configured
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Website is
shop.swordplaybooks.com
Thanks very much for replying!
So if you have the forwarding setup on the WordSpace email anything @swordplaybooks.com
it should forward to Google
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I have it on "send copy to" not forwarding. Forwarding seems to be some kind of added feature, (Pardon my ignorance!), and it's not clear how to set it up.
Can you send a screen capture of your settings
Once your issue is resolved,
please be sure to come back and click accept for the solution
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Ok - So everything is setup correctly - The only thing I can think of is that you are running the older version of the GoDaddy Website Builder and there could be an issue there - At this point I would say you need to reach out to GoDaddy Support (Phone) and explain you are using the older website builder and your emails are not being delivered from the website
I sent a test message directly from my email as well as one from the website - The only other thing to check is what email is configured in the website builder
Once your issue is resolved,
please be sure to come back and click accept for the solution
Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community
Thanks for putting in the time and effort. One step farther along the way.
I don't know if I replied correctly, so again. If I mouse over the icon on the main page, it says "Send copy to...."