Outgoing calls fail, texts aren't received - "Call Failed"

[KennyAndrade]

Everytime I dial a number I'm instantly met with a "Call Failed" screen. Text messages are not being received or sent.

[AlohaHelen · Accepted solution]

Hello @KennyAndrade 

We're sorry to hear you're having trouble with your SmartLine number.  For your calling issue, please make sure your Linked Mobile Phone number is a US cell number (Settings > Linked Mobile Phone #).

Please private message me your SmartLine # so we can review your account and setup.  Or for immediate assistance please call our US based 24/7 customer care at 480-463-8715.

Thanks,

Helen