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    KennyAndrade
    New
    ‎03-16-2019 10:59 AM
    ‎03-16-2019 10:59 AM

    Outgoing calls fail, texts aren't received - "Call Failed"

    Everytime I dial a number I'm instantly met with a "Call Failed" screen. Text messages are not being received or sent.

    Product:
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    AlohaHelen
    Product Team
    Product Team
    ‎03-18-2019 09:12 AM
    ‎03-18-2019 09:12 AM

    Hello @KennyAndrade 

     

    We're sorry to hear you're having trouble with your SmartLine number.  For your calling issue, please make sure your Linked Mobile Phone number is a US cell number (Settings > Linked Mobile Phone #).

     

    Please private message me your SmartLine # so we can review your account and setup.  Or for immediate assistance please call our US based 24/7 customer care at 480-463-8715.

     

    Thanks,

    Helen

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    AlohaHelen
    Product Team
    Product Team
    ‎03-18-2019 09:12 AM
    ‎03-18-2019 09:12 AM

    Hello @KennyAndrade 

     

    We're sorry to hear you're having trouble with your SmartLine number.  For your calling issue, please make sure your Linked Mobile Phone number is a US cell number (Settings > Linked Mobile Phone #).

     

    Please private message me your SmartLine # so we can review your account and setup.  Or for immediate assistance please call our US based 24/7 customer care at 480-463-8715.

     

    Thanks,

    Helen

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