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    Helper I

    GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Hey everyone!

     

    I just used GoCentral to build a new (revised) site for our business we've had for a long time in the family. Honestly... I'm shocked how easy it was to use GoCentral Website Builder, our other businesses and stores are all hosted and designed on Wix, so I was not expecting much. Sure you sacrifice some functionality, but in one shift I had a pretty decent site up and ready for traffic (www.birdsnestfurniture.com).

     

    As we test the site, I found that the newsletter signup is working, BUT IT IS SENDING THE CONFIRMATION LINK EMAILS to junk/spam/bulk mail folders -- even on huge providers like Gmail, and is even labeled within Gmail as being "Identified and flagged as potential spam." WHAT!? GoDaddy and Google are 2 of the hugest companies in the world, and Google has flagged secureserver.net as spam?

     

    HOW CAN WE GET THIS FIXED so all of our new customers (we just opened TWO NEW STORE LOCATIONS!) are not missing out?

     

    Thanks! Smiley Happy

    11 REPLIES 11
    Moderator
    Moderator

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Hi @FYFBNF,

     

    Thanks for posting and i'm sorry to hear about the emails. You'll need to contact live support so they investigate why your emails are going to spam. 

     

    Lisi - GoDaddy | Community Moderator
    24/7 support available at x.co/247support
    Helper I

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Hi @Lisi, I contacted live support, they told me we'd have to purchase a paid plan and not the trial, which would fix the spam/junk mail problem...that seemed odd though, because why would a paid plan affect the outgoing server flagged-status identified by Google Inc as spam?

    Product Team
    Product Team

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Hi there @FYFBNF,

     

    Can you reach out to us at gem@godaddy.com with your customer ID and website details so we can do some testing? Your plan level shouldn't affect this at all, but our delivery experts can take a look.

     

    Thanks!

    Susan

    Helper I

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Thanks for your reply @syyoung

     

    I'm attaching a screen-shot of the way the "share to Facebook" function worked for our Business Facebook page. It rendered really bad, just with some text "GEM" and none of the images we uploaded to include in the newsletter...is this fixable? 

     

    *We have the GoDaddy GoCentral Business ($17.99mo) plan that includes email marketing and social media integration. Thanks for your help!gem godaddy.jpg

    Product Team
    Product Team

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Hi again,

     

    I'll need to dig into this more. When you reach out to us at the email address above, can you also include the name of the campaign you're trying to share to Facebook so we can do some testing with that as well?

     

    Thanks!

     

    Susan

    Helper I

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    @Lisi & @syyoung -- email has been sent with requested details and a link-back to this forum thread so I didn't have to repeat/type everything again. Thanks so much for your help Smiley Happy Talk soon looking forward to learning more and solving these issues

    Helper I

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Hi @Lisi + @syyoung

     

    I replied above last week and send in an email with all the requested info and some additional screen-shots. Was wondering if there was an estimate time until some resolution could be made or info shared? Thanks for your help

    Product Team
    Product Team

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Hi there. I see you have an ongoing email thread with the specialists at that email address and there's been some back and forth this morning. If you need troubleshooting again, response at that email address is pretty quick as you've seen and they're well equipped to handled email marketing related questions.

     

    Thanks!

    Helper I

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    Any insight on our other thread over HERE

     

    Summary: Decided to move from GoCentral trial version of Business Plus plan to permanent version (Business Plus plan, $17.99 a month), and paid upfront of all 3 years last week via live-chat with a sales rep. Will everything just continue forward when the trial period ends in 4 days?

     

    Thanks!

    Helper I

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    @syyoung + @Lisi can I please get some help on our other thread? It's been a week and no one has replied. When I emailed GoDaddy Email Marketing, they told me to post on the forums (last Monday):

    • HERE is my other post
    Helper I

    Re: GoDaddy GoCentral Newsletter Signup Confirmations going to Spam / Junk Mail Bulk Folder

    BUMP for @syyoung and @Lisi or anyone willing to please help