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    Websites + Marketing Inventory and Square

    Hello All,

     

    I am new to Websites + Marketing and have found the community very helpful. Thank You! I've switched to Websites + Marketing from an Adobe Muse based website with an embedded Square store. Square has discontinued their option to embedded their store and Adobe is phasing out their Muse software.

     

    My questions are concerning Websites + Marketing and Square. When a customer purchases a product from a Websites + Marketing online store connected to a Square account for payment, will the transaction automatically update the Square inventory? In other words, is there a way to link Square inventory to Websites + Marketing or vise-versa?

     

    I've made sure to use the same SKU numbers on both Websites + Marketing and Square in hopes that will happen.

     

    Thanks in advance for your time and consideration!

    2 ACCEPTED SOLUTIONS

     HI,

     

    Sorry to hear that not all products from your square system could be imported into GoCentral Online store.  We had couple of issues ( Special characters in product description, missing SKU detail on product ) that prevented few products not to get imported. We have fixed both these issues and you should be able to import most of your products now. Appreciate if you could try this again and let us know if still have any issue importing your products into online store.

     

    As first phase of integration with Square system, we enable you to import catalog products from square system into online store and sync inventory quantities bidirectionally.  This could be limiting to few that want to use online stores as their primary inventory/system management, instead of square system. But, we are exploring address this gap so you can manage your business centrally from within Online stores. Please stay tuned.

     

    Hope this helps,

    Mohan Kumaresh, 

    Product Manager, Online stores 

    View solution in original post

    Yes for the most part. Only one photo will import from square but the variations and categories do work well.

    Sabine

    View solution in original post

    36 REPLIES 36

    I came here to ask this same question, I'm still hunting down all the information I can about syncing the inventory levels with Websites + Marketing/Square. 

    Product Team

    Hi,

     

    Thanks for reaching out !  Interestingly, we are working on enabling Square catalog importing and inventory synchronization on Websites + Marketing.  With this capability, you would be able to import your products from Square into Websites + Marketing and sell your products both at physical store as well as on online store.  As sales occur on these two channels, inventory would kept in sync between Square system and Websites + Marketing, automatically.  This should greatly help you to focus on growing your business, without worrying about managing different systems or getting out of stock.

     

    We are pretty close to launching these capabilities. So, please stay tuned.

     

    Thanks,

    Mohan Kumaresh

    Product Manager, Websites + Marketing Online Stores

     

     

    I know that the last response was that there will soon be an inventory integration between Square and GoCentral.  As this was posted on 5/23/18, has this update taken place as yet.  I'm moving off of WooCommerce to GoCentral for simplicity and now wondering if this might be a mistake.

     

    Thank you 

    Hi,

     

    Sorry for not getting back earlier.  We did release Square Catalog import and Inventory synchronization about week earlier.  You should have noticed a banner announcing the feature, when you try to add a product. If not please let us know.   

     

    I am very confident that GoCentral Online store would help you grow business and our team have been listening to customers like you and continually enhancing the product to better suit your needs.  Should you need any help, please feel free to reach out to us.

     

    Thanks,

    Mohan Kumaresh, 
    Product Manager, Online Stores

    Hello,

     

    Thanks for the update.

     

    I have run into several bugs importing products from Square to the GoCentral online store. I've not called tech support yet but may have to soon. I found that when I Imported my Square products, they added to my GoCentral products. In an effort to repair my mistake, I decided to delete all products from GoCentral, then re-import from Square. This made an improvement, however there are limitations and quirks. First of all not all the products will import. I continue to get network errors. Secondly, when I modify an item in GoCentral, for example add additional photos and shipping weights, the SKU number disappears after I save. The SKU number can not be modified in GoCentral! My question now is - is the product still connected to Square?

     

    I have 5 pages of products that I need to individually update photos and shipping weights on!

     

    Thanks in advance and thank you for the improvements being made to GoCentral.

     

    Regards,

    Maria

    I am having the same problem. Not all of my products will import and everytime I try to import I get an network or server error and it keeps deleting productd from categories. I have been on the phone nearly everyday with GoDaddy support and they seem to think that it is on Squares end. Square says that GoDaddy controls it all and that it is a GoDaddy problem. Ugh. 

     HI,

     

    Sorry to hear that not all products from your square system could be imported into GoCentral Online store.  We had couple of issues ( Special characters in product description, missing SKU detail on product ) that prevented few products not to get imported. We have fixed both these issues and you should be able to import most of your products now. Appreciate if you could try this again and let us know if still have any issue importing your products into online store.

     

    As first phase of integration with Square system, we enable you to import catalog products from square system into online store and sync inventory quantities bidirectionally.  This could be limiting to few that want to use online stores as their primary inventory/system management, instead of square system. But, we are exploring address this gap so you can manage your business centrally from within Online stores. Please stay tuned.

     

    Hope this helps,

    Mohan Kumaresh, 

    Product Manager, Online stores 

    View solution in original post

    I'm wondering if GoDaddy has fixed the issue to import our products from  GoDaddy to Square? 

    No, I'm actually trying to do this now. I've tried every way possible. The only way I've found to make sure this import from Square to Go Central is done correctly is to manually add it. 😞 It imports some but not all, it gives me error messages that to many options?!?! I've tweaked, changed it and even tried exporting from one to the other. Still my inventory doesn't sync entirely. The only way is for the developers to make Go Central compatible with Square period. It's very frustrating and the idea to have to move my site to a competitor like Shopify or Weebly or Wix sucks!! After all my hard work I've put into Go Central and I spend hours a day just to keep my website up to date with inventory, because GoDaddy developers cant get the sync feature compatible with Square.  Go Central is not compatible with a lot of things. Including accounting features for inventory. 

    HI,

     

    I am sorry for the inconvenience.   GoCentral indeed helps you import products (single or with variations) into the Online store and keeps the inventory in sync between Square and online store. One of kind of product on Square that we yet to support  on the Online store is a product with multi-option select add-on  (E.g  Pizza with various toppings like onion, tomato,  bell pepper, chicken etc. and a customer can choose one or more toppings.)  We are looking into supporting this in the future., but don't have a timeline to share with you right now.  If this is not exactly the issue you are facing, could please share additional detail about that product that is failing to get imported into the online store. 

     

    Also, could you please elaborate on other issues that makes you think GoCentral online store is not compatible. Your valuable feedback would help us build a product that serves your needs. 

     

    Thanks,

    Mohan Kumaresh

    Product Manager, GoCentral Online stores

    Here is my challenge in detail:

    Product ErrorExport
    Crystal Trees - 3 options (1 for $30 ; 1 for $35; 1 for $45) SKU's are CRtree30; CRtree35; etc
    Names are according. 
    Too many option values specified for option Options.
     
    Tumbled Stones - similar situation - expect names are carnelian, rose qrtz, etc.
    Too many option values specified for option Options.
     
    Dream Spell Wkshop - 3 options class 1; class 2 ; class 3 
    Too many option values specified for option Options.
     
     
    This is just an example of 82 errors found. so I down loaded the product sample csv form which after trying to compare to Square's CSV form, which I have to manually organize it before I can up load. WASTE OF MY TIME!!! Square doesn't give us sub-options to use. I have even tried going through my bookkeeping (quickbooks & zoho) to sync my inventory and update my inventory to make it easier. Again too many variables between them all.  So for now I manually enter what doesn't sync to my website.  I have  brick and mortar retail shop. So spending time to upload and update my online store is not an option for me. My square POS holds precedence  to my website but I would like my site to be an equal to my brick and mortar. So its imperative that my Square and bookkeeping stays up to date, in order for my business to truly grow I need my website to catch up.

    Hi,

     

    Thanks for raising this concern.  We have tried our best to map Catalog information from Square POS into GoDaddy Online store, but the two systems do have it's own limitations. GoDaddy online store tries to optimize for simpler merchandising for online shopper, to drive higher purchase rate, while Square POS might optimize for better inventory management. Could you share your product catalog information from Square system and we would explore possible solutions?

     

    Again, sorry for the inconvenience,

    Mohan Kumaresh

    Product Manager, Online stores

    Hi - My problem is that GoCentral is not importing all the variables in my items. They are all there in Square but I get an error in GoCentral that says somethign about too many variables and they either do not import or import with no variables. If there is a limit on the number of variables that will import that would be very helpful to know.

    HI,

     

    Thanks for sharing your feedback.  We are yet to implement the feature to push products from Online stores into Square, but this is in our backlog.  I'll reach back to you, once we have more detail around the implementation schedule. 

     

    Meanwhile, please keep the feedback flowing so we can improve the product to better serve your needs.

     

    Thanks,

    Mohan Kumaresh

    Product Manager, GoCentral Online stores

     

     

    Thanks,

    Mohan Kumaresh

    Product Manager, GoCentral Online stores

    I'm wanting to know if we have been able to fix the sync problems we are all facing with square, facebook and godaddy. Also can we export from godaddy yet? Seem other platforms I have been on this is a basic feature, can we please get these issues addressed!

    Hi,

     

    Thanks for reaching out.  Sorry for the inconvenience.  Can you share little more information on the issues you are facing with synching inventory with (1) Square  (2) Facebook?   We want to review and address any issue that might be preventing you from effectively using our platform.  We do have the feature on our backlog, to support exporting product catalog information. But, I don't have an ETA to share at this point. 

     

    Thanks for your patience,

    Mohan Kumaresh

    Product Manager, Online stores

     

    @ProdMgr_OLS UPDATE!  Square and GoCentral Inventory still not resolved.  I see they added an 'Import Square' inventory button, but what good does it do if it doesn't work?  All my inventory seems to import fine when using this button unless it contains variations/options (i.e. S, M, L) then I receive import errors stating that there 'are too many options'.  But isn't that the point?  

    Yes, I understand I can key all these in manually and there are LOTS of work arounds, but again, that's not the point.  You provided a button to import from Square so I would think you would have TESTED it before providing us a button to import Square inventory.

    I just finished chatting with technical support and I was told that this was not a problem as the import does work.  If you're only importing single items with NO variations or options, then yes.  But I'm pretty sure most of us do use this feature.

    So PLEASE either fix this issue or remove the button and told tell us that it's NOT an issue!  IT IS!!!

    Thanks for listening!

    Hi Mohan --
    I might be a bit late on this discussion, so I apologize if I'm covering ground you already have.
    We're in the process of getting all of our items set up in GoCentral and would like to have a simple connector to Square so our SKU numbers are in the Square library. As we do several craft shows, we need to track what's available online and what's sold off-line. That way we don't sell something to someone in real life, and have a cyber customer order the thing that just walked away. 
    I found the article on pulling items from Square into GoCentral, but I'm not seeing a mechanism to push the other way. Has a simple bridge been built to go auto-magically from GoCentral to Square?
    If not, is there an ETA on when that functionality might be released to us? (Or if it's even on the backlog to be developed?)
    Thanks

    Hi, 

     

    I am wondering about this topic. I have gone and imported my inventory from Square and it shows the products but the inventory functions are not working correctly. I have items in Square that show 0 available and tracking is turned on, but it is still available and not showing out of stock on my web page shop. I just received an order through my website for an item that is Out of Stock in Square. 

     

    Everything shows that tracking is enabled and when i look at the inventory item on the website builder it shows all the fields grayed out due to me importing from Square. Am i missing something?

    Hi @ProdMgr_OLS,

     

    I did see that update and did publish my site once this was official.  I can't wait for the continued updates like two-way synch.  

     

    Thank you for continuing to make improvements.