Yikes! Something’s gone wrong error when logging in to email
If you're trying to sign in to your Microsoft 365 or Professional Email powered by Titan and see this message, you're in the right place:
"Yikes! Something's gone wrong. Please try logging on from a different browser or client."
Why is this happening?
To keep your account safe, we've updated how login works for our email products. Older browsers, apps, and mail programs often can't support the newer, more secure way of signing in, so they can't connect anymore. The fix is usually quick: update the browser, app, or mail program you're using.
How to fix it
First, figure out how you're signing in to your email. Then follow the steps that match.
If you're using a web browser
- Update your browser to the latest version. You can also try a current browser like Microsoft Edge, Google Chrome, or Mozilla Firefox.
- Try signing in again.
If you're using the Outlook, Word, or Excel desktop app on Windows
These apps use a Windows component called WebView to sign you in. If your computer has an older version, you may see this error. To fix it:
- Update Windows to Windows 11 version 24H2 or later. Go to Settings, then Windows Update, and select Check for updates.
- Try signing in again.
Note: For more help, see Fix Microsoft 365 sign-in issues with Outlook for Windows.
If you're using a mobile email app
- Open your phone or tablet's app store and update the app to the latest version.
- Try signing in again.
If you're using a third-party mail program (like Apple Mail or Thunderbird)
- Check the program's website or support page to find its latest supported version.
- Update to that version.
- Try signing in again.