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What does this transaction status mean?

View any transaction status in your Payments Hub, Poynt Smart Terminal, and GoDaddy mobile app. Transactions have different statuses to let you know which have been authorized, refunded, declined or successfully completed. Here’s what they all mean:

  • Authorized: Confirms that the customer has sufficient funds to pay for goods or services, and places those funds on hold with the customer's bank.
  • Partially captured: Only part of the transaction was captured, and remaining funds will be captured over time.
  • Completed (Poynt Smart Terminal) or Captured (Payments Hub): Confirms that the customer has sufficient funds to pay for goods or services, and transfers payment from the customer to the merchant.
  • Partially refunded: A portion of a transaction was returned to the customer.
  • Refunded: The entirety of the transaction was returned to the customer due to the return of goods or services, once it has been completed or captured.
  • Card Declined: The credit or debit card was declined for a transaction, usually due to insufficient funds or an expired credit card. Find out why a credit card might be declined..
  • Voided: Occurs when a transaction is canceled before it’s been completed.

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