GoDaddy Help

What does this transaction status mean?

View any transaction status in your Dashboard or GoDaddy Poynt Smart Terminal/GoDaddy Smart Terminal Flex, and GoDaddy mobile app. Transactions have different statuses to let you know which have been authorized, refunded, declined or successfully completed. Here’s what they all mean:

  • authorized icon Authorized: Confirms that the customer has sufficient funds to pay for goods or services, and places those funds on hold with the customer's bank.
  • partially captured Partially captured: Some transactions require multiple transfers of funds, known as captures. For example, when a customer orders multiple products and some of them are on backorder. Only part of the transaction was captured, and remaining funds will be captured over time.
  • capturedCompleted (GoDaddy Poynt Smart Terminal/GoDaddy Smart Terminal Flex) or Captured (Dashboard):  Payment has been transferred from the customer to the merchant.
  • Partially refunded iconPartially refunded: A portion of a transaction was returned to the customer.
  • refunded icon Refunded: The entirety of the transaction was returned to the customer due to the return of goods or services, once it has been completed or captured.
  • Card declined icon Card Declined: The credit or debit card was declined for a transaction, usually due to insufficient funds or an expired credit card. Find out why a credit card might be declined..

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