Applies to: Zarządzanie kontem:

Zarządzanie kontem: Pomoc

Troubleshoot: Identity verification methods

If you've set up an identity verification method (such as an authentication app or SMS text messaging), but having trouble signing in to your account, review the troubleshooting steps below for solutions to common issues.

I'm not receiving a verification code

If you’re not receiving verification codes on your phone, try the following:

  • Make sure your carrier isn't blocking +1 (480) 360-5516.
  • Check that your phone software is up to date.
  • Disable any apps filtering or interfering with incoming SMS messages.
  • Verify that your device has notifications turned on.
  • Turn off Do not disturb.
  • Make sure you have a device signal and stable Internet connection.

I don't have the device I set up for verification

If you can't use your usual device for verification (like your phone or security key), you can still sign in to your account following these steps.

  1. Sign in to your GoDaddy account.
  2. If you have a backup verification method set up: When prompted for your verification code or hardware key, select Try another way. Select a backup method, then select Continue and complete the verification process.
    select try another way

    If you do not have a backup verification method set up in your account, select Recover your account. We'll ask you to provide information that validates your identity. If the information you provide matches your account, you'll regain access to your account, but all your existing identify verification methods will be removed.
    Note: We may use different methods to validate your identity, including by collecting and processing your biometric information through our vendor, Persona.

I changed my phone number and want to add it

Your primary mobile number in My Profile and the phone number you use for identity verification may be different. Changes to one do not automatically update the other, so be sure to sign in to your account and check both places to update your number as needed.

To sign in, you may be asked to validate your old phone number, use a backup method, or go through account recovery. If none of these work, you need to submit a request to cancel identity verification.

I got locked out of my account

If you tried to "resend code" too many times, you'll get an error message that says, "To protect your account, we locked this verification method for 24 hours due to too many code requests." Wait 24 hours and try again.

I'm using a phone number based in India and I'm not getting the codes

Our text message provider Twilio might have problems reaching you.

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