I can't sign in to Outlook for Windows

If you purchased a Microsoft 365 Business Professional plan or greater and can’t sign in to your Outlook desktop app, try reconnecting to the app by signing out and signing back in.

If you’re having issues signing in with your Microsoft 365 email in other places, try one of these solutions.

Verifique se você tem a versão mais recente do Outlook

Se você estiver tendo problemas para entrar na sua conta do Outlook, verifique qual versão do Outlook você instalou na sua área de trabalho.
If you have an older version of Outlook, uninstall the outdated version. Read how to uninstall Office on a PC for additional info.
Instale a última versão do Outlook através de seu Email & Escritório Dashboard.

Note: In the meantime, you can sign in to Office online or Outlook on the web.

Switch accounts signed in to Outlook

Required: These steps only apply to classic Outlook.

Quando você tiver a versão mais recente do Outlook instalada, faça login usando o endereço de email e a senha associados ao seu plano Business Professional Microsoft 365.

Abra o Outlook.
Select File, and then Office Account.
Choose how you want to sign in to your Office apps, this will also connect you to OneDrive and SharePoint.

If you want to activate Office with a different Microsoft account, select Sign out, and then sign in to your Microsoft 365 Business Professional account.
To keep Office activated with your current account, and use your license with GoDaddy, select Switch account, and then sign in to your Microsoft 365 Business Professional account.
If you've previously used a Microsoft 365 account licensed for Office apps, you might need to update your license to your Microsoft 365 from GoDaddy account. Select Update License, and then sign in to your Microsoft 365 Business Professional account.