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    Pdfx
    New
    ‎07-01-2019 12:16 AM
    ‎07-01-2019 12:16 AM

    Domain Reseller Custom Domain issue

    Hi,

     

    Have added a sub domain to my website and then implemented a Cname to this SD as per the instructions on the reseller.

    Then I add my details into the Go Daddy reseller custom domain area and am prompted to wait 24 hours. Every-time I see the same error message reply - We could not save your custom domain. Please try again.

     

    I have tested the cname is working and it shows up on tests.

     

    Can anyone help?

     

    Paul

    0 Kudos
    2 REPLIES 2
    Nate
    Super User II Super User II
    Super User II
    ‎07-01-2019 06:48 AM
    ‎07-01-2019 06:48 AM

    You can try clearing your cookies/cache.  If you still get errors in the setup contact Reseller Support.

    https://www.godaddy.com/help/use-a-custom-domain-for-my-storefront-5040

    Pdfx
    New
    In response to Nate
    ‎07-01-2019 11:10 AM
    ‎07-01-2019 11:10 AM

    Hi thanks,

     

    Already followed all the instructions, guess I will have to contact support

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