500 - Internal Error message:wrong Domain name

[hak]

Excuse me!

At this screenshott error Message，the bottom show ""Web Server at hcktown.net"".

I confused that my domain is "hacktown.com.tw" not hcktown.net

Could u help me and tell me what's wrorg..

Regards,

[p3root]

@hak,

The domain hacktown.com.tw is not registered anywhere!, When did you register...

Regards,

Praveen Thomas

[hak]

Dear p3root

Yesterday,the customer service helped me to change My Plesk Primary Domain "hactown.net" to "hactown.com.tw"。After exchanging the domain and webserver service beccomes unnormal.I can't run the Xoops install process.I don't know what's wrong ,so can u help me?'

PS:hactown.com.tw includes SSL。

Thanks.

Best Regards,

[p3root]

@hak,

I'm getting Website Coming Soon page when accessed hactown.com.tw...

Xoops must be installed on hactown.com.tw?, or hactown.net...

Clear browser cache and flush DNS resolver and try to access hactown.com.tw...

If in case you're still getting 500 Internal Server Error, maybe you can provide account access to me...

https://www.GoDaddy.pro/PraveenThomas

I will check the settings, and also liaise with internal team if needed...

Thank you

Regards,

Praveen Thomas

[hak]

Dear Praveen Thomas

Xoops installed both hactown.net and hactown.com.tw all unnormal.I am confused at err message "Webser at "hcktown.net" because of it is not my domail。I have granted you access to your GoDaddy products.

Best Regard

[p3root]

@hak,

I am not able to access your GoDaddy account, please check delegate access again...

Thank you

Regards,

Praveen Thomas

[hak]

I have granted you  full access to myGoDaddy products.Check it out.

Best Regards

[hak]

Dear p3root

I have really  granted you  full access to myGoDaddy products.Check it out.

How does your working?

Best Regards

[p3root]

@hak,

I was able to access your GoDaddy account and I'm working with the GoDaddy internal team to resolve the issues, I will PM you as soon as the issue is resolved...

Thank you for your patience

Regards,

Praveen Thomas

[hak]

Dear p3root

I see myhotsting's Domain name "hactown.net.tw" which is wrong.My own domain name is "hactown.net",so can you help me to change the domain name?

Thanks

[p3root]

@hak,

The hactown.net.tw is just a dummy or test domain...

Login into your Plesk control panel and remove the hactown.net.tw domain...

Let me know if you would like me to remove hactown.net.tw...

Regards,

Praveen Thomas

[hak]

Where is my data? I don't know you want to  reset my hosting..Now I lost my ssl...Do you backup data before resting?

[p3root]

@hak,

I was coordinating with the internal team and resetting was our last option...

We can always re-key your SSL certificate!, and we can install the certificate quickly...

Do you know how to re-key SSL certificate?, or I can do that for you...

Looking forward to hear from you...

Regards,

Praveen Thomas

[hak]

Dear p3root

My SSL is OK...Thanks for your help.But I have a question for PHP Version.Before you rest my hotsing,I can choose the higher PHP version.But After reseting I can't select . Can u tell me why?

The version now is PHP Version 5.2.17。

[p3root · Accepted solution]

@hak,

You should be able to change your PHP version...

Please go into Hosting Settings and look for PHP handler...

---------->Run PHP As *****

Regards,

Praveen Thomas

[hak]

Dear p3root

Oh my god...Where is my data ? Do you reset my all date?

All of my domain's account and db are lost.My God...

Can u recover it....Please

[hak]

Dear p3root

First,Ｉwant to say sorry to u,because I am busy .My hosting is working now and it is normail.The customer service help me to solve the problem for three days .If I have any question,Iwill call u..

Thanks for your help.You are a goodman and Professional....See u..

Best Regards.