Hi @jamsioson24. Thanks for being part of GoDaddy Community! Most of the time this is an indication that you're logged into the wrong account. It's easier to do than you might think. I'd double check the account number on your receipt and make sure that's the account you're logging into. If you are in the right account, then I'd suggest connecting with our support team so they can do a closer examination of the issue.
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.