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Can not add subdomain

When i try to add subdomain i get this error massage:
"An unexpected error occurred. If this issue continues, contact support."

 

I will attach a photo of my settings that i am trying to save:
f2620a93-4163-4e08-9801-7c09d7003618

4 REPLIES 4
Super User III
Super User III
Solution

Re: Can not add subdomain

@IvanPetrov 

 

Try doing the same process only in an incognito/private window. A lot of the time this is just caching that causes this. If that's not the issue, give support a call.



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Re: Can not add subdomain

I get the same error in private/incognito....

Re: Can not add subdomain

I have the same error too. I am trying to add a domain and subdomain forwarding.

Both are not working.

And I am using default nameservers...

Screen Shot 2019-08-16 at 14.26.58.pngScreen Shot 2019-08-16 at 14.27.03.png

Solution

Re: Can not add subdomain

I was finally able to do the changes.
But I had to wait a few hours before being able to make it, after I had updated a CNAME entry.
Sad that the UI is not better. This error message is too cryptic.
GoDaddy should tell the user that either the change is not possible because of a previous dns change, or, that the change needs to be retried in a few hours after any dns change.
The current message is completely dumb and the support team is consequently unable to correctly help.