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Timiebabs
New

Can't buy domain


I was trying to buy a new domain but was unsuccessful.. This was the message that popped up
"There was a problem processing your transaction. Please verify your payment information or use an alternate form of payment."
Please I don't understand what that means.. I used two different credit cards but still The same.
1 ACCEPTED SOLUTION
MrVapor
Super User 2020

@Timiebabs 

 

There are several reasons why this may occur. The best path to take here is to give GoDaddy a call or reach out to them via chat. They should be able to tell you what the issue is and assist with purchasing the domain.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


View solution in original post

3 REPLIES 3
MrVapor
Super User 2020

@Timiebabs 

 

There are several reasons why this may occur. The best path to take here is to give GoDaddy a call or reach out to them via chat. They should be able to tell you what the issue is and assist with purchasing the domain.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


View solution in original post

@MrVapor Thanks for your idea!
But I have looked around the website to find their chatting portal but
didn't find where to start a chat.. Can you assist me with that?

Thanks for your idea!
But I have looked around the website to find their chatting portal but didn't find where to start a chat.. Can you assist me with that?