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Domain registed in GoDaddy by previous owners

Hi,

 

I'm very new to web hosting and domains, so sorry if i sound a bit clueless.

 

I recently bought a domain via google (relaxmv.com) late december 2018. Recently we tried to register this domain to an email service provide but it turned out that the primary domain has already been registered to GoDaddy by the previous owner.

 

So, how would we go about removing this as we do not have access to the GoDaddy account that has resisted using what is now our domain.

 

We will be happy to provide any necessary documents proving ownership.

 

Thank You

Hope to hear from you soon

 

domain.png

1 ACCEPTED SOLUTION
Community Manager

Hi @Choppy - It sounds like the domain was registered via G Suite. When this happens, the registrant has the option to use GoDaddy as the registrar. However, these accounts are accessed in a special way. You can take a look at this post for some helpful information on how to access this type of account. Hopefully that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post

2 REPLIES 2
Rockstar II


@Choppy wrote:

Hi,

 

I'm very new to web hosting and domains, so sorry if i sound a bit clueless.

 

I recently bought a domain via google (relaxmv.com) late december 2018. Recently we tried to register this domain to an email service provide but it turned out that the primary domain has already been registered to GoDaddy by the previous owner.

 

So, how would we go about removing this as we do not have access to the GoDaddy account that has resisted using what is now our domain.

 

We will be happy to provide any necessary documents proving ownership.

 

Thank You

Hope to hear from you soon

 

domain.png


@Choppy  Some clarification is needed here. You say that you registered a domain name through Google but according to the whois that domain is registered at Godaddy. I assume you're trying to setup email through Godaddy and you're receiving an error message saying that the domain is already associated with another email/hosting account? If so, you'll need to reach out to Godaddy support and have them remove that domain from the email/hosting account so that you can add it to yours.

---

 

Community Manager

Hi @Choppy - It sounds like the domain was registered via G Suite. When this happens, the registrant has the option to use GoDaddy as the registrar. However, these accounts are accessed in a special way. You can take a look at this post for some helpful information on how to access this type of account. Hopefully that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post