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    Shipping help needed please. Need free to UK and charge to rest of world but appears not possible?

    Hi. Am on the Ecommerce/Go central website builder platform and pulling my hair out trying to set up shipping options. I want to offer Free post to UK (where i am based) and charge to rest of the world as obviously those costs are too much for me to absorb.

    Spent an hour on chat with Go Daddy yesterday and they were literally No help at all.

    Can it be done (for every product I sell) or do I have to move my site to another hosting company?

     

    At my wits end with it

     

    Thanks

     

    11 REPLIES 11
    Anonymous
    Not applicable

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Hi hairless @mad4leeds,

     

    Unfortunately you went over to the dark side choosing a CMS instead of a developer to be brutally honest. 

    You are limited by the software available. A developer may break it down into an algorithm like so:

    1. Establish country of residence. "please choose UK or rest of world."
    2. Show a duplicate site with altered prices minus shipping cost (though shipping may still be applied, just reduced compared to same item on 'rest of world' site. 
    3. At checkout if postage address does not equal UK postal address, throw up error and do not allow to proceed. "Sorry but our database records tell us that the delivery address is not a UK address. Please enter a UK delivery address to proceed. Thank you!
    4. Simply do NOT allow to proceed until postage address equals UK post code etc.

    While this may not exactly help you it will serve to show that for most customisable sites, a developer site is best, otherwise you have to work within the limitations of the software you chose to save on hiring a developer. 

    But the truth is is that if support couldn't help you after an hour, then it's most likely not a feature that's possible at the moment and nobody here will be able to find a workaround. Sorry!

     

    "I don't work here, just helping out when I can." Cat Very Happy

     

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Hello sir and thanks for your quick response.

    That's given me a better understanding than the wasted hour with Go Daddy yesterday.

     

    It's a shame they don't advertise the limitations when they are selling the, "full eCom solution".

    It appears to me now you can't be a global seller without having the exact same shipping charges globally even though this is absolutely not the case.

     

    I'm guessing my options may be to either ditch Go Daddy altogether as the product I've purchased through them is inadequate, or I could list every product and every variant separately on my site with different shipping options for every one. Or could I restrict sales to UK only and maybe set up a 2nd site for worldwide.

    Or is there a plug in I could add in that would help to solve my problem.

     

    This is all new to me, any help is very much appreciated.

     

    Thank you

     

    Anonymous
    Not applicable

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Hi @mad4leeds,

     

    Glad I threw a little more light on things.....

    I will do a little research and thinking, and get back to you later today with anything I dig up. CMS is unfortunately not my thing, but I will see what I can find for you Smiley Very Happy Can't promise much though except I'll try...

    later.......

     

     

    "I don't work here, just helping out when I can." Cat Very Happy

     

     

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    That's brilliant, thank you

    Anonymous
    Not applicable

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Hi @mad4leeds,

     

    I first dug up these videos:

    https://www.godaddy.com/help/watch-gocentral-website-builder-and-online-store-videos-24713....

     

    But..... I am thinking it would possibly be easiest to have two sites. One for UK, one for US. Free shipping is the default setting but you can choose to only ship to UK from UK site. This will automatically exclude those trying to 'play the system' too, as they will HAVE to only add a UK shipping address. 

    Often sites will have this, a 'itsMe.com' 'itsStillMe.co.uk'. You simply have to weigh up whether you get enough customers outside of the UK.

     

    To direct to one or the other just provide a link in each site, even Amazon does this! 

    I know it's a bit of a pain, but with working with what you have.............? You have though, done MOST of the hard work in that a LOT of your files can be copied and just altered where needed. I can research further but on looking at the limitations of what we have, this solution is perhaps the best. It will ALSO as a side bonus increase your site ranking slightly........

     

    I said later today, but on initial assessment I think this is a possible solution for you.

     

    "I don't work here, just helping out when I can." Cat Very Happy

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Thank you again. All seems viable, I’ll look at my options today based on your findings, I’m sure there’s a solution better than the one I have currently.

    Thanks again 👍🏻
    Anonymous
    Not applicable

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Hi @mad4leeds,

     

    Glad to have helped a little.

    Take care Smiley Very Happy

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Hi,

          My name is Andre ,as here I thinking this may work for you post it on your web site Shipping to the UK is free, and Post  this offer is only good for UK customers

    Solution

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Hello,

     

    I dont know if you still need help with this but I had the same problem and figured it out. If you go to your dashboard, hover over the button that says store and then click on shipping. From there, you can set free shipping from your country and then add international shipping with a flat free to the countries you want to ship to. You're not done there though, you have to then check all the product you have listed and make sure that it doesnt say always ship free. With my company, we have over 350 products, so I have to go into each individual item and change that option. You see the button to change that when you pop open the item, then one button says shipping, and you click on the option that says calculate shipping for me. Basically just leave the dimensions at 0 and all your customers within your country will have free shipping, then international orders will have shipping fee added on for whatever you want to charge. Its a hit or miss with the go daddy specialist, some understand what you're looking for and some dont. Feel free to reach out to me if you need help. Not sure if what I explained made sense or not. 

     

    AC

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Thanks for the update AC

    I gave up, Go Daddy were no help at all.
    I’ll definitely give this a go tomorrow

    Thanks again
    Trefor
    New
    Solution

    Re: Shipping help needed please. Need free to UK and charge to rest of world but appears not possibl

    Your solution was a BIG help to me @ACRacing.  Too bad you can't get good help from GoDaddy themselves on their products.  I was exasperated trying to set up International shipping.  Your instructions were easy to follow and they worked.  The only problem that I had was setting the Dimensions at 0 . A message popped up saying that they had to be greater than 0. 

    A choice in the form of a radio button (which may not have been there when you were writing your solution) was what I was able to use.  The choice was to use the settings for shipping that I had put into place.  Removing all the  "free shipping" comments from my Inventory was very easy, and now I can open up my store to all the countries that I want to ship to.  I use a flat rate, because I ship light items, and adding a few more items has almost no effect on the weight of the package, and if it does the extra items easily covers the cost of the shipping and more.  I'm an experience Seller on another venue, and I ship Internationally there with success.

    Rocky