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    Fairish
    New

    Edit Stripe Payment Info (Credit Card) Online Store Payment Method

    I am running my online store through GoDaddy.

    I've just added the payment method of using "Stripe" Credit Card payment.

    However, I've entered some wrong credit card A/C information. Yet, when I clicked "Edit", it didn't bring me to editing my wrong A/C info.

    I'm just allowed to choose whether I "CONNECT" or not to credit card payment on my online store.

     

    Where can I edit my A/C information? 

    Thank you. 

    1 ACCEPTED SOLUTION

    Hi @ghedoicy,

     

    Welcome to the Community!

    This article can help you with your payment option setup. Please see step 6 in particular. You may wish to contact our customer support team if you're still not able to make your correction. 

    TLH - GoDaddy | Community Moderator
    Supporting you at godaddy.com/help/contact-us

    View solution in original post

    6 REPLIES 6
    mtucker
    Product Team

    Hi @Fairish, thanks for your question!

    The Connect button simply allows you to sign in and attach your Stripe account to your Online Store for payment processing. You will need to manage your Stripe settings within your Stripe dashboard at https://dashboard.stripe.com. I believe the settings you wish to change will be under the "Payouts" option on the dashboard menu.

    Thanks!

    I have a new Stripe account I want to use... When I disconnect the old one and hit connect again, it just logs in to the old account. It is not asking me for the new credentials to log in to.

    Hi @ghedoicy,

     

    Welcome to the Community!

    This article can help you with your payment option setup. Please see step 6 in particular. You may wish to contact our customer support team if you're still not able to make your correction. 

    TLH - GoDaddy | Community Moderator
    Supporting you at godaddy.com/help/contact-us

    View solution in original post

    I am not being prompted. It is just simply saying connected.

    If I try PayPal or Square the prompt to enter credentials appears. There is something wrong with the Stripe option and it has not truly disconnected from the previous account.

    @ghedoicy 

     

    As @TLH said, you may want to contact support for further help.



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    I did and they simply gave me the same directions.