Facebook Reviews not pulling over from facebook page

[APM525]

I have my site linked, but the reviews aren't pulling

[davisdre317]

Hello @APM525 and thank you for reaching out to the GoDaddy community. 

Can you give us some more information, like what godaddy products you are using for your site, and steps you did and have taken. I'm unable to clearly know what your problem/issue is with the limited information. More information will be appreciated for everyone in the community to try and help you resolve your issue. 

[APM525]

Thank you for responding

My website it ourcharlottehomesearch.com
Under the about tab


And I'm pulling reviews from Facebook.com/ourcharlottehomesearch.com

[blfuller123]

I have the same issue, reviews on Facebook are not updating on my web page www.fishingfloor.com 

[Lalia]

Two reviews on Facebook have migrated to my website, but a new one review, entered just yesterday, has NOT migrated over to my website.  VERY FRUSTRATING.

[creativecake]

I'm having the same issue, anyone know how to fix?. New reviews are not importing from Facebook. 

website www.creativecake.co.uk

Facebook Page: @creativecakegraphicdesign

[Lalia]

It took 2 days, but the newest review did import.  Maybe its a lagging issue.

[YunK · Accepted solution]

Hi,

Thanks for your feedback. Apologies for the convenience it caused. There is some latency in our current Facebook review integration and it will take up 48 hours for the review to show up, after you have it linked to your website. We are working on improving the experience 1) reducing latency and 2) give more information on this issue in-product. We will come back to you once we have an updated timing. 

Best Regards,

Yun 

[clairebaynes]

Hi, 

I still have the issue where the reviewers profile pictures aren't displaying (as is all of your review pages too) and my date is in american format.

GoDaddy are insisting it's not their issue, it's Facebook's

Has anyone been able to resolve the above, makes my review page look messy and unprofessional

Kind regards

[ykao]

Hi,

Facebook changed their system so we had to replace reviewer picture with an initial letter. We are in the process of integrating with Facebook's latest update so we can pull the pictures correctly. I will keep you posted on the timing. Thank you!

Best,

Yun Kao, product manager

[clairebaynes]

Thanks @ykao,

I'll keep an eye on this, can you advise on my other query, that the dates are in American Format rather than UK DD/MM/YY

Kind regards

[YunK]

Hi @clairebaynes 

The facebook reviewer profile picture is back up. Your site should be refreshed already.

We will look into the date format. I dont have a specific timeline yet but will let you know once we do. Thanks.

Best,

Yun 

[elephasllc]

When will this issue be resolved???? My reviews are not showing either.

[APM525]

They show up, it just takes a few days for it to pull over