Skip to main content
Help Center
The GoDaddy Community will undergo maintenance starting on Tuesday, August 3rd at 3pm PST / 6pm EST. Learn more
  • GoDaddy Community
  • GoDaddy Website Builders
  • GoDaddy Website Builders

    Showing results for 
    Show  only  | Search instead for 
    Did you mean: 

    Trouble accessing GoDaddy's web user stat

    Hello to the group!


    I've been trying to access GoDaddy's "web user"  stats on my analytics page to no avail. The Data Transfer, and FTP Stats display just fine, but I get a pop up with the following language when I try to see who's been there. Is this something I have done to myself, or is it a GoDaddy conflict I cannot fix?  I don't have much traffic right now, but plan to begin the drive soon, and would like to track it. Any suggestions will be very much appreciated  ---- Brenda


    Server Error in '/' Application.
    Configuration Error

    Description: An error occurred during the processing of a
    configuration file required to service this request. Please
    review the specific error details below and modify your
    configuration file appropriately.
    Parser Error Message: An error occurred loading a
    configuration file: Failed to start monitoring changes to
    'web.config' because access is denied.

    Source Error:

    An application error occurred on the server. The current
    custom error settings for this application prevent the
    details of the application error from being viewed
    remotely (for security reasons). It could, however, be
    viewed by browsers running on the local server machine.
    Source File: web.config Line: 0


    Version Information: Microsoft .NET Framework
    Version:4.0.30319; ASP.NET Version:4.0.30319.34274

    2 REPLIES 2

    Hey Brenda,


    Have you checked in with our live support regarding this error? If that's still happening inside your hosting control panel, our team will be happy to take a look into what's causing it and get it resolved for you.


    If any other member has encountered similar issues accessing site stats, hopefully they'll share their experience to see if there is another solution that might also help.

    CG - GoDaddy | Community Moderator
    24/7 support available at

    Thank you for your reply! I will check with support to see if this can be resolved.