Applies to: GoDaddy Smart Terminal Duo, GoDaddy Smart Terminal Flex

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Connect a cash drawer to a GoDaddy Smart Terminal

Optimize your checkout process by connecting a cash drawer to your Smart Terminal. Connected cash drawers can open automatically during certain events, like a cash transaction or when a receipt is printed.

You can connect a compatible cash drawer directly (GoDaddy Smart Terminal Duo only) or connect the cash drawer to any Smart Terminal through an external printer. Connecting the printer and cash drawer together streamlines your setup if you need both accessories.

Note: Need some help deciding how to connect? Check out our recommended cash drawer connections and glossary of related terms.

Available for: GoDaddy Smart Terminal Duo only

Connect a cash drawer directly to the GoDaddy Smart Terminal Duo dock with a wired connection. This type of connection does not require an external printer.

  1. Navigate to the home menu on your Smart Terminal Duo.
  2. Connect one end of the cash drawer cable (RJ-11/RJ-12 or USB) into the cash drawer and the other end into the Smart Terminal charging dock. A confirmation notification will appear on the Home menu that says the cash drawer is connected.
    Direct connection between a cash drawer and Smart Terminal
    Note: The Smart Terminal Duo must remain in the charging dock while using the cash drawer.
  3. Test the cash drawer:
    1. Use the included key to manually turn the lock to the vertical Unlocked position.
      Cash drawer lock positions
    2. Tap Accessories on the second page of the Smart Terminal home menu.
    3. Under Manage Accessories, locate the cash drawer and tap Test cash drawer.
    4. Tap Open Cash Drawer and verify that the cash drawer opens. Tap Yes to confirm.
  4. Review the different methods to open the cash drawer:
    • Automatic trigger: The cash drawer will automatically open during cash transactions.
    • Register app: Users with Register app – Open cash drawer device permission can tap Open Drawer at the bottom of the Register app to open the drawer when needed.
      Cash drawer permission in Commerce Home
    • Key lock/unlock: Use one of the keys included with your cash drawer to manually unlock and open the cash drawer.

Connect the cash drawer to a compatible external printer with a wired cash drawer cable. Then, connect the printer to the Smart Terminal via USB or Ethernet (network router) connection.

Available for: GoDaddy Smart Terminal Pro, GoDaddy Smart Terminal Duo

  1. Navigate to the home menu of your Smart Terminal.
  2. With the printer turned off, connect one end of the provided cash drawer cable (RJ-11/RJ-12 or USB) into the cash drawer and the other end into the printer.
    Connection between a cash drawer, Smart Terminal and USB printer
  3. Connect one end of a USB cable into the printer and the other end into the USB port on the Smart Terminal charging dock (Duo) or accessory hub (Pro).
    • Smart Terminal Pro: The Smart Terminal Pro display, stand and accessory hub must remain connected while using the printer.
    • Smart Terminal Duo: The Smart Terminal must remain in the charging dock while using the printer.
  4. Turn the printer on. A confirmation notification will appear on the Smart Terminal home menu that the printer and cash drawer are connected.
  5. Complete the printer setup:
    • Print a test receipt: Tap Accessories on the second page of the Smart Terminal home menu. Under Manage Accessories, locate the printer and tap Test printer, then Print test.
    • (Optional) Add nickname: Tap Edit icon Edit next to the printer brand name to add a custom nickname to it (like “Bar” or “Kitchen”). Tap Confirm.
    • Assign receipt types: All printer receipts are Off by default. To assign receipts to print from this printer (like an order or customer receipt), update the receipt settings associated with the printer.
  6. Test the cash drawer:
    1. Use the included key to manually turn the lock to the vertical Unlocked position.
      Cash drawer lock positions
    2. Tap Accessories on the second page of the Smart Terminal home menu.
    3. Under Manage Accessories, locate the cash drawer and tap Test cash drawer.
    4. Tap Open Cash Drawer and verify that the cash drawer opens. Tap Yes to confirm.
  7. Review the different methods to open the cash drawer:
    • Automatic trigger: The cash drawer will automatically open during cash transactions.
    • Register app: Users with Register app – Open cash drawer device permission can tap Open Drawer at the bottom of the Register app to open the drawer when needed.
      Cash drawer permission in Commerce Home
    • Key lock/unlock: Use one of the keys included with your cash drawer to manually unlock and open the cash drawer.

Available for: GoDaddy Smart Terminal Pro, GoDaddy Smart Terminal Flex, GoDaddy Smart Terminal Duo

To connect a cash drawer via an Ethernet printer, you’ll need to connect the Smart Terminal and printer to the same router and then connect the cash drawer to the printer with a wired connection.

  1. Connect the Smart Terminal to a Wi-Fi network, using either a wireless or Ethernet (wired) connection.
  2. With the printer turned off, connect one end of the provided cash drawer cable (RJ-11/RJ-12 or USB) into the cash drawer and the other end into the printer.
    Connection between a cash drawer, Smart Terminal and Ethernet printer
  3. Connect one end of an Ethernet cable into the printer and the other end into the same Wi-Fi router that the Smart Terminal is connected to.
  4. Find the IP address for the printer:
    1. Load the printer paper if you haven’t yet.
    2. With the printer powered off, press and hold the printer’s power button and feed button for a few seconds.
    3. The printer will print two test receipts. Release the feed button when it begins printing the first receipt.
    4. Locate the IP address on the second test receipt. The IP address will be listed in the IP Parameters towards the bottom of the second receipt.
  5. Turn on the printer if it’s still powered off.
  6. Add the printer and cash drawer to the Smart Terminal:
    1. On the Smart Terminal, tap Accessories on the second page of the Smart Terminal home menu.
    2. Tap Add network accessory, then tap Printer + Cash drawer.
    3. Locate your printer and tap Connect.
    4. Enter the IP address from the receipt and tap Confirm.
  7. Complete the printer setup:
    • Print a test receipt: Tap Accessories on the second page of the Smart Terminal home menu. Under Manage Accessories, locate the printer and tap Test printer, then Print test.
    • (Optional) Add nickname: Tap Edit icon Edit next to the printer brand name to add a custom nickname to it (like “Bar” or “Kitchen”). Tap Confirm.
    • Assign receipt types: All printer receipts are Off by default. To assign receipts to print from this printer (like an order or customer receipt), update the receipt settings associated with the printer.
  8. Test the cash drawer:
    1. Use the included key to manually turn the lock to the vertical Unlocked position.
      Cash drawer lock positions
    2. Tap Accessories on the second page of the Smart Terminal home menu.
    3. Under Manage Accessories, locate the cash drawer and tap Test cash drawer.
    4. Tap Open Cash Drawer and verify that the cash drawer opens. Tap Yes to confirm.
  9. Review the different methods to open the cash drawer:
    • Automatic trigger: The cash drawer will automatically open during cash transactions.
    • Register app: Users with Register app – Open cash drawer device permission can tap Open Drawer at the bottom of the Register app to open the drawer when needed.
      Cash drawer permission in Commerce Home
    • Key lock/unlock: Use one of the keys included with your cash drawer to manually unlock and open the cash drawer.

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