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Can't Change Nameservers

Hi Guys,

it's a week now that I can't change the name server of my .it domain

The issue is very weird because I put the correct informations (ns1.domain.com  and its relative IP and ns2.domain.com and it's relative IP) but the page when I press save shows a purple circle spinning and that's it, it's not saving absolutely nothing!

 

Why is that? am I doing something wrong?

1 ACCEPTED SOLUTION

Hi @crospa91,

 

Welcome to the Community!

Were you able to get your issue resolved on your nameservers. Use of a .IT domain will not allow vanity nameservers or DNSSEC. If you're still not able to update your nameservers, you may need to contact GoDaddy customer support to have the ccTLD team escalate to the Registry for the change. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post

4 REPLIES 4
Super User IV

@crospa91 

 

Have you tried a private browser window?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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Yes, I’ve tried everything... different browsers, different pc... nothing, this specific website don’t wanna save the name servers...

@crospa91 

 

Are you trying to use n1.yourdomain.com and ns2.yourdomain.com a.k.a. vanity name servers?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Hi @crospa91,

 

Welcome to the Community!

Were you able to get your issue resolved on your nameservers. Use of a .IT domain will not allow vanity nameservers or DNSSEC. If you're still not able to update your nameservers, you may need to contact GoDaddy customer support to have the ccTLD team escalate to the Registry for the change. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post