Change my shipping methods
When customers check out in your online store, they'll see the shipping costs calculated based on the settings you've selected (free shipping with a minimum order amount, flat rate, percentage per order, weight-based or carrier calculated) in the order summary, along with any additional shipping charges, if applicable. Local delivery and in-person pickup options are available as well.
- Go to your GoDaddy product page.
- Scroll down, expand Websites + Marketing and select Manage next to your site.
- On your dashboard, expand Commerce and select Settings.
- Select Shipping Methods.
- Under Delivery methods, next to Shipping, select Add to set up a new delivery method.
- Follow the instructions for the method you choose using the tabs below.
Note: To configure different settings for shipment to different states, regions and countries, add multiple instances of the same delivery method. For example, offer free shipping for purchases over a certain value for customers in different regions.
- Next to one of the basic shipping methods, select Add.
- Free Shipping: This can lead to increased spend per transaction.
- Set a minimum order amount to qualify for free shipping. Customize the regions eligible for free shipping once the minimum is met.
- To offer free shipping in other regions at a different minimum order amount, select Add on your Delivery Methods page and create another free shipping method.
Note: Individual product shipping settings will override settings in Shipping Methods. Free shipping on individual products won't be restricted based on region, allowing anyone in the world to receive free shipping for that product. - Flat Rate Per Order: A good option when selling items that aren't greatly impacted by multiple quantities in an order, like 1 sticker versus 10 stickers shipped in a single envelope.
- Percentage Rate Per Order: If you sell various item types, it may be best to charge a shipping fee based on a percentage of the order total.
- Weight-based: Calculate shipping based on the weight of the items you're shipping. The weight is determined when you add package shipping weight and dimensions to your product listings.
- Free Shipping: This can lead to increased spend per transaction.
- Name your shipping method under What customers see when selecting this method. It's a good idea to note the average shipping time as part of your description.
- Complete any other fields, such as the type of rate to apply to every order, a set charge per order or different costs for different weights.
- To restrict which countries or regions you ship to:
- Below Ship to these countries/regions, select Edit.
- Select the search field and choose a country. It'll be added below the search field.
- To add more countries, select X to clear the search field and repeat the process.
- Some countries will let you further restrict shipping to specific states, provinces or territories. Below the country you want to refine, select Edit, choose your options, and then select Save when you're done.
- Select Save to save the shipping method.
United States Postal Service (USPS)
USPS requires a Ship Account to process shipping labels and rate calculations through their updated shipping APIs. If you previously used USPS shipping and are now seeing errors, your account likely needs to be re-connected under this new system.
- Select Add.
- For domestic shipping, select from USPS Ground Advantage, USPS Priority Mail or USPS Priority Mail Express. For international shipping, select from USPS Priority Mail International, USPS Priority Mail Express International and USPS Global Express Guaranteed (GXG).
- Select Connect Now.
- Set up (or re-establish) your USPS connection:
- Sign in to (or follow the steps to create) your USPS Business Customer Gateway (BCG) account.
- Set up a USPS Enterprise Payment System (EPS) account. This is USPS's centralized billing account, separate from your GoDaddy billing, that pays for your postage.
- Add a payment method to your EPS account (credit card, ACH debit account, prepaid Trust account). USPS requires at least one active, verified payment method before your Ship Account can process labels.
- Once your EPS payment method shows as active/verified in USPS's system, return to your GoDaddy shipping settings and finish connecting USPS.
Note: USPS calculations for customers use standard rates. ShipEngine might offer discounts on shipping labels, resulting in less expensive rates when shipping out orders.
United Parcel Service (UPS)
- Select Add.
- Select Connect Now, sign in to your UPS account (or create a new account) and follow the steps to connect your account. (If you were previously connected to UPS, you'll need to re-connect.)
Note: If you offer to ship multiple products in the same box, you'll need to have dimensions and weights for all products, otherwise it can lead to customer issues during checkout.
- Complete the fields and select Save.
Carrier-based shipping methods are based on both your business info and your regional info, not the address you're shipping from. You may need to update your shipping location, region and currency to match where you're shipping from. To do this:
- On your dashboard, expand Commerce, and then select Settings.
- Select Store Settings.
- The Regional Info section is directly below the Business Info section (which does not affect shipping). If you're unable to change the regional info, you may have enabled Marketplaces. Contact a GoDaddy Guide.