Account Management Help

Statement of Support – GoDaddy Payments

Please review the full Statement of Support to learn more about available support for additional products and services.


  • Explaining the features and benefits of GoDaddy Payments
  • Explaining application process and status
  • Explaining payouts, pricing and fees in GoDaddy Payments
  • Explaining deposit/transaction holds
  • Explaining different transaction types
  • Explaining different payment methods
  • Explaining different methods of collecting payment
  • Help with core navigation, like the dashboard
  • Providing resources for setting up payments
  • Providing resources for adding or changing bank information
  • Providing resources to view charges and declines
  • Explaining common reasons for declines
  • Providing resources to close and cancel a payment account
  • Troubleshooting issues when connecting to a bank account
  • Troubleshooting declined transactions or chargebacks
  • Troubleshooting issues with payment processing or refunds
  • Troubleshooting issues related to reporting
  • Assisting in setup of terminal devices
  • Troubleshooting terminal devices
  • Remote wipe of terminal
  • Explaining preinstalled Apps on terminals
  • Providing resources for changing terminal settings
  • Providing resources for managing product catalog
  • Processing RMAs for terminals and card readers

Not Supported:

  • Connecting a bank account on a customer's behalf
  • Changing bank information for deposits
  • Updating the Close of Day time
  • Submitting voids or refunds for customers of the account holder’s store
  • Changing Contact Info settings
  • Generating reports
  • Changing hardware settings for a customer
  • Changing store settings for a customer

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