Microsoft 365 from GoDaddy Help

I can't access my multi-factor authentication method

If an admin needs to help a user with their multi-factor authentication (MFA) method, like when they've lost their phone or uninstalled the Microsoft Authenticator app, they can clear the method. Clearing the method won't remove it completely, so we recommend deleting it and setting up a new one afterward. It's always a good idea to have an extra sign-in method in case there are any problems with the primary one.

These instructions are for Microsoft 365 accounts. If you lost access to the method used to sign in to your GoDaddy account, cancel two-step verification (2SV) instead.

Required: You must be an admin to change MFA settings, but admins cannot reset their own MFA methods. If you’re the only admin in your organization, please contact our GoDaddy Guides for help with resetting the method.
Warning: Please follow these steps carefully. Making changes in the Microsoft Entra admin center outside of these steps can cause issues that our GoDaddy Guides may not be able to help you fix. See our Statement of Support.
  1. Sign in to the Microsoft Entra admin center. Use your Microsoft 365 email address and password (your GoDaddy username and password won't work here).
  2. Under Identity, select Users, and then All users.
    Select All users in Microsoft Entra
  3. Select the Display name of the user.
  4. Under Manage, select Authentication methods.
    Select Authentication methods under Manage
  5. Select Revoke multifactor authentication sessions (you might have to select three dots more menu More first).
    Select revoke multifactor authentication sessions from dropdown
  6. Select Require re-register multifactor authentication.
  7. To confirm, select OK.
    Select OK to confirm

The user will be prompted to set up their new MFA during their next sign in. The user whose sign-in method was reset will need to delete the method they can no longer access.

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