Professional Email Help

What is a Professional Email alias?

An alias is a way to receive email without exposing your Professional Email address. All emails sent to your alias address go into your primary Professional Email account's inbox.

Example: If you have the email account and create the alias, any mail sent to support@ will be delivered to your jane@ inbox.

Aliases can diversify a single email account without having to pay for multiple inboxes. You can create up to 50 aliases for the same email account.

Note: This article is for Professional Email. If you own Microsoft 365, please view our article on Microsoft 365 email aliases.

To learn more about aliases, select a question to see its answer:

Will I see emails in my inbox addressed to my alias?

Yes. If you have the email account and create the alias, mail sent to support@ will show in your jane@ inbox as sent to support@. This is true for both webmail and on an email client.

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Can I send emails from my alias?

Yes, you can send emails from your alias in your Professional Email webmail. When composing a message, you can select the alias to show from. After selecting the alias to send from, your messages will show your alias address as the sender and disguise your primary email address.
The new email window with the arrow next to the email user highlighted.

If you reply to an email that's sent to your alias, it'll automatically send from your alias.

Example: If you have as your primary email account and you create the alias, all emails sent to jobs@ goes into your jane@ inbox. When you reply to mail sent to jobs@, it will automatically use your alias jobs@ so that the recipient never sees jane@.

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What’s the difference between an alias and a forwarding address?

When you create a forwarding email address, any messages sent to your Professional Email user is directed to a different email address. For example, if you forward email from to, all messages sent to sales@ will automatically forward to jane123@. See forwarding options for your Professional Email address.

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How long before an alias becomes active?

As soon as you add an alias, you can begin sending and receiving mail for it.

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Can I turn an email address into an alias?

If a username is already in use, you will need to delete it before you can use it again. For example, if you have a mailbox for and you want to create an alias for joe@ instead, you would have to delete the joe@ mailbox first.

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What if my alias isn't working?

If your alias isn't working, try the following:

  • Check that the alias is showing setup within the Email & Office Dashboard.
  • Check the alias' spelling. Typos happen to the best of us.
  • Confirm the sender is spelling the alias correctly.

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Can an alias go to multiple email addresses?

You can't assign an alias to multiple email addresses.

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