GoDaddy Smart Terminal Flex Help

Connect the GoDaddy Smart Terminal Flex to a mobile network

Insert a data-only SIM card (sold separately through your phone provider) into your GoDaddy Smart Terminal Flex to connect it to a 4G cellular network.

SIM card requirements:
  • Data-only network plan
  • Data-only Micro SIM card (Voice-only or Voice & Data SIM cards are not compatible)
  • 4G (or above)
  • Recommended: AT&T service provider
  • IMEI number: Some service providers require an IMEI number to associate a SIM card to your device. To find this on your smart terminal, tap Settings, and then About.

1: Install the SIM Card

  1. Make sure the Smart Terminal Flex is off and the power cord is disconnected.
  2. Turn the device upside down and open the battery cover on the bottom of the system.
    open battery compartment
  3. Locate the SIM Card slot inside the battery compartment. Insert the SIM card according to the diagram printed next to the slot.
    sim installation
  4. Replace the battery cover.

2: Connect to a cellular network

  1. Turn the power on and tap Settings on the second page of the Smart Terminal Flex home screen.
  2. Tap Network Settings.
  3. Switch the Mobile toggle on. The 4G icon should appear in the upper-right corner of the screen.
    Note: You may also need to switch the Wi-Fi toggle off to force a cellular connection.
  4. If the 4G icon doesn’t appear or you’re having trouble connecting, try the following:
    • Reboot the Smart Terminal Flex and check to see if the icon appears.
    • Return to the Network Settings. Switch the Mobile toggle off, then back on. Reboot the Smart Terminal Flex.
    • Return to the Network Settings and tap Mobile (under Preferences). Tap Advanced, then Access Point Names. Select the SIM card’s Access Point Name from the list.
  5. Optional: Run a test transaction on the Smart Terminal Flex to make sure you’re connected properly.

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