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Poynt Smart Terminal Help

Troubleshoot Wi-Fi connectivity

Reset your wireless connection and run a diagnostics test to help resolve issues if your Poynt Smart Terminal isn’t connecting to your wireless network, the connection keeps dropping, or you’re experiencing any of the following symptoms:

  • Red or yellow triangle icon has appeared in the top bar of the Poynt Smart Terminal.
    red triangle error sign
  • PC5: Network Error pop-up appears.
  • Your Poynt Smart Terminal is unable to process transactions.
  • During a transaction, after tapping Charge the Poynt Smart Terminal displays Authorizing with a spinning circle for an extended period.

Step 1: Reset your wireless network connection

Reset your Poynt Smart Terminal’s Wi-Fi connection, to make sure it’s connected to the correct wireless network.

  1. From your Poynt Smart Terminal home screen, swipe down twice from the top of the screen and tap Wi-Fi tap wifi . (If you’ve already set up a network connection, select the name of your wireless network.)
  2. Verify that the Wi-Fi toggle is set to wifi toggle On and that your wireless network appears in the list.

    Note: If the Wi-Fi toggle doesn’t turn on or if no (or minimal) wireless networks display, please contact us for additional assistance. Our GoDaddy Guides are here to help.

  3. Tap the name of your wireless network, then tap Forget to disconnect the network from your Poynt Smart Terminal.
  4. Tap your wireless network, enter your password and tap Connect to reset your wireless connection.
  5. Verify your network connection status:
    • If your network displays “Connected,” your Poynt Smart Terminal and wireless network are connected properly.
    • If your network displays “Authenticating Network,” re-start your router and try connecting again.

Step 2: Run a diagnostic test

If resetting your network connection doesn’t resolve the issue, try running a diagnostic test.

  1. Place the Poynt Smart Terminal on the docking station.
  2. On the Poynt Smart Terminal home screen, tap Help > Diagnostics.
  3. Tap Wi-Fi Connection to run a diagnostic test.
    • If the test results in a green green check , you should be all set. Run a test transaction to verify.
    • If the test still shows a red red x, contact us for assistance. Our GoDaddy Guides are here to help.

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