Troubleshoot Wi-Fi connectivity

Reset your wireless connection and run a diagnostics test to help resolve issues if your Poynt Smart Terminal isn’t connecting to your wireless network, the connection keeps dropping, or you’re experiencing any of the symptoms below.

• Red or yellow triangle icon has appeared in the top bar of the Smart Terminal.
  
• PC5: Network Error pop-up appears.
• Your Smart Terminal is unable to process transactions.
• During a transaction, after tapping Charge the Smart Terminal displays Authorizing with a spinning circle for an extended period.

Step 1: Reset your wireless network connection

Reset your Smart Terminal’s Wi-Fi connection, to make sure it’s connected to the correct wireless network.

1. Tap Settings on the second page of the Smart Terminal home screen.
2. Tap Network Settings, then tap Wi-Fi (under Preferences).
3. Verify that the Wi-Fi toggle is set to On and that your wireless network appears in the list.

   Note: If the Wi-Fi toggle doesn’t turn on or if no (or minimal) wireless networks display, please contact us for additional assistance. Our GoDaddy Guides are here to help.

4. Tap the name of your wireless network, then tap Forget to disconnect the network from your Smart Terminal.
5. Tap your wireless network, enter your password and tap Connect to reset your wireless connection.
6. Verify your network connection status:
   • If your network displays “Connected,” your Smart Terminal and wireless network are connected properly.
   • If your network displays “Authenticating Network,” re-start your router and try connecting again.

Step 2: Run a diagnostic test

If resetting your network connection doesn’t resolve the issue, try running a diagnostic test.

1. On the Smart Terminal home screen, tap the Search Bar, then tap Help, and then Diagnostics.
2. Tap Wi-Fi Connection to run a diagnostic test.
   • If the test results in a green , you should be all set. Run a test transaction to verify.
   • If the test still shows a red , contact us for assistance. Our GoDaddy Guides are here to help.

More info

• Connect my Smart Terminal to a Wi-Fi connection.