Websites + Marketing Help

Customize my order and appointment confirmation emails

Your business is a vibrant extension of your identity. Your confirmation emails should reflect that same unique spark.

Customize your order and appointment confirmation emails right from your dashboard.

  1. Go to your GoDaddy product page.
  2. Scroll to Websites + Marketing and select Manage next to your site.
  3. From your Dashboard, expand Customers, and then select Automations.

Here, you can view and edit your default automated email responses to orders and appointment bookings. You'll also see the conditions that trigger each automated message to get sent.

Select Preview next to any of the listed automations to view what is currently being sent to your customers for the prompted action. These actions include:

  • Order Confirmation
  • Order Shipment Notification
  • Booking Confirmation

Select Edit next to any automation to adjust the message content, the theme and style of the email. Choose from any featured theme or create your own.

Also, edit the color and style of your text and buttons, as well as your email's background. Don't forget to add your logo and a banner image while you're at it.

When you are finished customizing your message, select Save & Continue.

Next, you'll be asked to provide your sender details, which will need to be verified before you're able to send your newly customized confirmation email.

At this point, it's also a good idea to send yourself a test email to verify how your confirmation message looks in your email client of choice.

When everything looks good, select Activate. The updated template will replace the previous one, sending to customers each time it is triggered.

Note: You can revert the template back to its original default state at any time.

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