GoDaddy Conversations Help

My Conversations outbound messages are failing

There’s an industry-wide effort to reduce text message spam and fraudulent activity. New restrictions will affect your ability to send SMS and MMS messages through GoDaddy Conversations.

Major U.S. mobile carriers, including AT&T, T-Mobile, and Verizon, have introduced a new requirement for businesses that use local or toll-free numbers that are virtual numbers, such as with GoDaddy Conversations, to send text messages to U.S. cellular numbers. These businesses must register with a third-party entity so the mobile carriers understand who is sending messages and what messages are being sent on their network.

How does this impact my messages with GoDaddy Conversations?

Starting August 31, 2023, the mobile carriers have been blocking all outbound text messages from unregistered local numbers. This will also apply to toll-free numbers starting November 8, 2023. You won’t be able to send text messages until you register your business and are approved. This will not impact your ability to keep making calls, receiving calls and receiving text messages with GoDaddy Conversations.

How can I register my business?

You can register directly through GoDaddy Conversations, from the web inbox or the mobile apps. When you try to compose a new message or respond to an existing text message thread, you’ll be prompted to register.

Notification to verify your number

Follow the steps for registering your business to send text messages.

Note: The registration flow will only be available for paid GoDaddy Conversations plans. For more information, read about the requirement to register your business to send text messages.

My customer is sending me urgent messages; how can I respond?

While your outbound messages are blocked, you can still make outbound calls or use other methods of communication, such as email.

Related step

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