Should I use a data or a cellular connection to make and receive calls?
Note:
- The GoDaddy Conversations mobile app is not available with free Conversations plans.
- You need a standalone Conversations subscription to get a business phone number. GoDaddy Websites + Marketing plans don't come with a phone number.
- For now, GoDaddy Conversations is available in English only.
You can choose whether you want to make and receive calls on GoDaddy Conversations through an internet connection (the default when you set up your Business Calling & Texting number) or by connecting your business number to your personal cellular number.
There are advantages to both options, so it’s really a personal decision. Here’s some information to help you decide.
| Wi-Fi/data (VoIP) | Cellular phone connection (PSTN) | |
| Connection type | Internet | Cellular |
| Call quality | Depends on Wi-Fi or mobile data strength | Mirrors cell phone signal |
| Mobile number needed? | No | Yes |
| Call management | Through the GoDaddy Conversations app | Through your mobile phone’s native dialer |
| Distinguish between business vs personal calls? | Yes | Yes |
| Identify caller? | Yes | No |
| Business voicemail available? | Yes | Yes, but if you decline calls they'll redirect to your personal voicemail. To avoid this, let the call ring until it goes through to your business voicemail. |
| Additional costs | Data rates may apply without unlimited data plan | Calling rates may apply without unlimited calling minutes plan |
Related step
- When you’re ready, you can set up Conversations to make and receive calls through a cellular connection.