Statement of Support – Website Security

Please review the full Statement of Support to learn more about available support for additional products and services.

Supported:

  • Purchasing or renewing Website Security
  • Explaining Website Security features and benefits
  • Explaining how to navigate the Website Security dashboard
  • Demonstrating set up of Website Security accounts
  • Demonstrating clean up requests
  • Configuring and Troubleshooting WAF, Backup and Monitoring products
  • Malware Removal (with included plans)/product ticket

Not Supported:

  • Server Level infection
  • Troubleshooting website errors after malware removal
  • Troubleshooting server-side errors for monitoring
  • Troubleshooting email security issues
  • Hardware Firewall Support
  • Server-Side Errors (500 Errors, 404 Errors that are not caused by the firewall, etc.)
  • Adding Secure Seal
  • Site Health Issues that cannot be resolved by the firewall (Performance Optimization)
  • Penetration Testing
  • Setting up database Backup/Malware removal on entire hosting account

Was This Article Helpful?
Thanks for your feedback. To speak with a customer service representative, please use the support phone number or chat option above.
Glad we helped! Anything more we can do for you?
Sorry about that. Tell us what was confusing or why the solution didn’t solve your problem.