The Hub by GoDaddy Pro Help

What is Invoicing and Payments in the Hub?

Invoicing and Payments in the Hub is designed to save time and make it easier for Web Pros to create and send invoices and then get paid for their work. You can also track offline payments and manage your current and past invoices. Let’s learn more about Invoicing and Payments and address some commonly asked questions.

Who can use Invoicing and Payments?

This feature goes live to a limited audience in the US on August 5, 2021. Availability will continue to increase for any new or existing US-based users who have opted into using the Hub by GoDaddy Pro. After 2021 Invoicing and Payments will roll out to more countries.

Legacy GoDaddy Pro members who haven’t opted into the Hub can’t use GoDaddy Invoicing and Payments until they opt in, because this feature isn’t available in the legacy dashboard.

How do I start?

You can get started with Invoicing and Payments from within the Hub by selecting Invoicing from the left-hand menu and then continue through the process of creating your merchant profile. After approval you can connect your bank account and then start accepting payments.

Do I have to have a GoDaddy Payments Merchant account?

Yes, you’ll need a merchant account before using Invoicing and Payments. After selecting Invoicing from the left-hand navigation menu in the Hub, you’ll be taken through the process of creating your merchant profile.

How much does it cost?

There isn’t any cost to create, send and manage your invoices. There is a 2.9% + $0.30 per-transaction fee if you choose to collect payment online with GoDaddy Payments.

Why didn’t my merchant profile set up immediately?

To eliminate instances of fraud, both accounts and transactions can be manually evaluated on a case-by-case basis. We’ll contact you through email if more information or additional documents are needed for verification. Once the requested documentation is received, the review is typically completed within 1 to 2 business days.

How can I send an invoice?

You can send an invoice with a single click to your client’s email address or manually through email or SMS using a link generated by the Hub.

How does my client pay an invoice?

The invoice includes a button the customer can use to pay.

Can my client pay without using GoDaddy Payments?

Yes. Your client can pay by another means and you can change an invoice’s status as “paid”.

Can I add my own logo, font or image on invoices?

You can include your business name and information, but custom features aren’t available at launch. However, customization will be added after Invoicing and Payments is available to all Hub users.

Are reminders sent to clients for unpaid invoices?

Reminders are automatically sent 3 and 7 days after the invoice’s due date. You can also send a reminder yourself at any time from within the Hub.

Do my clients have to download a GoDaddy Payments app or create an account?

No. They only need to click a button in the invoice or link you send and then they’ll be able to make a payment through the GoDaddy Payments site.

What happens if my client's payment is declined?

If after several attempts to pay, a client's credit card is declined, an email is automatically sent letting you know. The email will outline your options, which are to re-enter the card information yourself, if you had previously entered the card information for the client, or you can send another invoice to the client.

What is Virtual Terminal in my GoDaddy Payments dashboard?

For in-person or over the phone transactions you can take payments manually using the Virtual Terminal in your GoDaddy Payments dashboard. This feature is generally used for face-to-face payments if you don’t have a physical terminal. Any payments made using the Virtual Terminal show up in your transactions history, but there won’t be a record of the client’s information, like when Payments are made through an invoice.

Is there a fee associated with using Virtual Terminal?

Yes. There is a 3.3% + $0.15 fee per transaction using Virtual Terminal.

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