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    Please Help: “There has been a critical error on your website”

    Hey everyone,

     

    I tried logging into my website last night and I came across this error (see below).  Looks like a plugin problem. I believe I updated a plugin or two the day before, but everything seemed to update just fine without any problems. Everything else was up-to-date. Also, I'm using managed WordPress hosting.

     

    WordPress version: 5.5.1
    PHP version: 7.3

     

    Error

    “Fatal error: Cannot redeclare flgqd() (previously declared in /var/www/wp-content/mu-plugins/sakntbio.php:2) in /var/www/wp-content/mu-plugins/sakntbio.php on line 2


    There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress."

     

    I’m not able to access my site at the moment and a Godaddy representative told me to use Filezilla to fix the problem. I’ve downloaded Filezilla and i’m connected to my site, however, I'm not exactly sure how to fix the problem. I've found the mu-plugins folder with a file sakntbio.php. Do I just delete the folder and that's it?

     

    Has anyone run into this problem before?

     

    Also, how does one save changes in Filezilla? I don't see that option under file. The only options I have are: Site manager, Copy current connection, New tab, Close tab, Export, Import, Show files being edited and Exit. 

    1 ACCEPTED SOLUTION
    Super User IV

    @fan-insider 

    If you are on Managed WordPress you don't need to use FileZilla / SFTP - In the GoDaddy Managed WordPress dashboard under Tools there is a file browser

     

    That said - yes you should just delete that file  - I'm not sure what would have added it as I can't even find a reference to it - it maybe a theme it maybe something else

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

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    View solution in original post

    2 REPLIES 2
    Super User IV

    @fan-insider 

    If you are on Managed WordPress you don't need to use FileZilla / SFTP - In the GoDaddy Managed WordPress dashboard under Tools there is a file browser

     

    That said - yes you should just delete that file  - I'm not sure what would have added it as I can't even find a reference to it - it maybe a theme it maybe something else

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

    @PL281 That is good to know. That's a lot easier than Filezilla. Thank you so much! I deleted that file and I was able to login now. Have a wonderful Labor Day weekend!