Cancel auto renew does not work, online chat does not work, the only thing that is going to work is refund from credit card and a replacement card. A very bad company to deal with, NEVER again.
the same happening to me right now, they have just taken money from my account for the domain I don't need. It doesn't work to turn off the domain Auto- renew. Why do I have to call the customer service? i didn't need to call customer service when I was setting online. Completely rip off. I will never recommend this company to anyone. Please someone from the company reply and make the Auto-renew work without calling the customer service because I will have to pay for call.
I am trying to disable auto-renew for one of my domains. I keep getting an error that it did not change. Need help to resolve this.
Same here, cannot renew my domains without getting this error every time.
They make it as difficult as possible to cancel auto renew, the problem with that is it is not fair practice and is grounds for a refund from your card issuer. If a visa debit start a charge back, credit cards tend to act on the side of the customer. You should be able to resolve in a very short time, make sure you replace your card.