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Auto-renew

Hello, 

I just noticed that you one of my domains has been renewed automatically via PayPal. I think I forgot to disable the auto-renew option for this domain.
 
However, I’m wondering if I can cancel this transaction (Happened 21.02.2019) as I was not interested to renew this domain and this was happened by mistake! I tried "chat online" but it does not work. 
 
Please advise!
 
Thanks you for your understanding and best regards.
5 REPLIES 5

Re: Auto-renew

 

Cancel auto renew does not work, online chat does not work, the only thing that is going to work is refund from credit card and a replacement card. A very bad company to deal with, NEVER again. 

Re: Auto-renew

I am trying to disable auto-renew for one of my domains. I keep getting an error that it did not change. Need help to resolve this.

Re: Auto-renew

the same happening to me right now, they have just taken money from my account for the domain I don't need. It doesn't work to turn off the  domain Auto- renew. Why do I have to call the customer service? i didn't need to call customer service when I was setting online. Completely rip off. I will never  recommend this company to anyone. Please someone from the company reply and make the Auto-renew work without calling the customer service because I will have to pay for call.

New

Re: Auto-renew

godaddy.png


@dgoldman68 wrote:

I am trying to disable auto-renew for one of my domains. I keep getting an error that it did not change. Need help to resolve this.


Same here, cannot renew my domains without getting this error every time.

Re: Auto-renew

 

They make it as difficult as possible to cancel auto renew, the problem with that is it is not fair practice and is grounds for a refund from your card issuer. If a visa debit start a charge back, credit cards tend to act on the side of the customer. You should be able to resolve in a very short time, make sure you replace your card.