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Domain Forwarding Error: "Your domains must be in an eligible status."

I own two domains on godaddy; one is with hosting while the other not.

I forwarded my domain (without hosting) to the one with hosting, which is working fine but now

I want to forward that domain to a sub-domain of my domain with hosting plan.

I have tried updating the domain forwarding and deleting the old record but both ends up with the same error. "Your domains must be in an eligible status."

Please help me find a way around this issue.

Thanks

3 ACCEPTED SOLUTIONS

@Saharra @ricksmit @madchatter @helpinghands

 

Hi Folks!

 

Sorry you're all seeing this error. The community is not an avenue to our support team and it is they you will need to speak to fix this issue. Please reach out to them as soon as you can. Thank you for understanding.

 

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

Experienced the same problem and found a solution off-site when experiencing the following Godaddy error sequence:.

When trying to save the Forwarding results, the message is generated:
Confirmation
We`re having difficulty processing this request.
1 domains had issues "View errors"
OK

Clicking on View errors results in the following message:
These domains were not processed due to errors:
Your domains must be in eligible status
example.com
OK

Godaddy has known about this problem for months and still provides no way to determine how to change eligible status or even determine what the term refers to.

To resolve this problem:
1 go to the browser`s privacy settings and clear all cookies/cache/site data.
2 reload the page.

View solution in original post

Hey @MDDCGLLC

 

Welcome to the community! Smiley Happy

 

Appreciate you taking a moment to share your suggested work around. To offer a little more insight, we've found the "Your domains must be in an eligible status." error is typically appearing after a recent change to the domain forwarding settings and then trying to change it again within the same hour of the last update. 

 

It most cases it clears up really quickly once the DNS system has had a moment to catch up and process the last change requested. However, when this thread started to see more folks affected a few months ago we were experiencing an alert where some of these were getting stuck in that status. We've since resolved that issue. 

 

Hopefully some folks will find your tip helpful should this occur, but if the error persists for longer than an hour then we still recommend reaching out to our live support to further assist. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

30 REPLIES 30

Hi,

 

I have the exact same problem, I spoke to somebody at GoDaddy but the girl wasn't able to help

The People at Godaddy has no idea what we are asking and are completely ignoring this issue

I have exactly the same problem. not impressed with Godaddy at all

me too.

 

New

I'm getting the same error, did anyone get an answer or a fix for this yet?

Hey @helpinghands@Clerson@niepp888@designbywhacky@RonR,

 

My apologies for the delay responding to this thread. Although we try to monitor and engage when necessary in discussions here, keep in mind that this is not a standard customer support channel as it meant to be an open discussion forum. 

 

At the time of your original posts, we haven't had any reporting issues with our forwarding services that would prevent updates. If each of you are still experiencing the same error, I would recommend reaching out to our live support so our teams can help investigate within each of your accounts to help determine a specific cause. 

 

Let us know what they find. Hopefully it's just a minor status issue on the domain they can quickly resolve out. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Well No it is not a minor issue for someone having a website. I talked to Customer Support a couple of times and quite frankly they are not as experienced as they are supposed to be. When my issue remained unsolved even after talking to them I went ahead and bought hosting plan as well and well till date because of errors in your forwarding system the search engines and http response still gives out a 301.
I don't know how you guys managed to get an "award" but this customer care team in my opinion is just average or maybe below average. Sorry but this is the truth

Any luck on getting this fixed yet? 

trying to forward and keep getting this error

 

Your domains must be in an eligible status.

 

Anyone have a solution yet for the eligible status issue to update domain contact info?

Hi @Ashton

 

There can be several reason for the "ineligible" status. Of course, make sure the domain registration is up to date and not requiring renewal. If you have recently made changes to the registrant information, it may read "pending update" in the domain manager while it awaits your approval of the emails sent. The domain may also still be processing your last action (forwarding? DNS update?) and need a bit more time. 

 

A call to customer support to review the domain may be in order. They can assist you at one of the numbers in the link below to review the status of the domain.

 

TLH

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

same issue, first time I tried godaddy - what a disappointment. Cant to anything with my domain.

I was considering moving my 60 plus domains to here as the company I'm with has ZERO customer service. I am just trying to make a change to a clients domain on here (report DNS) and it gives me the same error. I'm researching trying to find out why. Doesn't seem like anyone has found a resolution.

 

@Saharra @ricksmit @madchatter @helpinghands

 

Hi Folks!

 

Sorry you're all seeing this error. The community is not an avenue to our support team and it is they you will need to speak to fix this issue. Please reach out to them as soon as you can. Thank you for understanding.

 

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

I spoke (chat) with tech support and she said Tech Support was aware of the issue and are in the process of fixing it.  There is nothing they can do in the meantime.

I am just trying to change contact information because an employee left the company.

it's pretty obvious they aren't helping.. stop passing the buck and someone in the company be responsible. the web is 24/7 365 days a year. you should have support for that or lose business

I made some configuration changes to my domain (to be more specific, I switched from godaddy name servers to a third-party), and started getting this error when trying to forward my domain. I re-tried in a few hours and succeeded. I guess my domain was in some transitional state and changing forwarding configuration was not allowed. The message is pretty misleading, I agree.

Experienced the same problem and found a solution off-site when experiencing the following Godaddy error sequence:.

When trying to save the Forwarding results, the message is generated:
Confirmation
We`re having difficulty processing this request.
1 domains had issues "View errors"
OK

Clicking on View errors results in the following message:
These domains were not processed due to errors:
Your domains must be in eligible status
example.com
OK

Godaddy has known about this problem for months and still provides no way to determine how to change eligible status or even determine what the term refers to.

To resolve this problem:
1 go to the browser`s privacy settings and clear all cookies/cache/site data.
2 reload the page.

View solution in original post

Hey @MDDCGLLC

 

Welcome to the community! Smiley Happy

 

Appreciate you taking a moment to share your suggested work around. To offer a little more insight, we've found the "Your domains must be in an eligible status." error is typically appearing after a recent change to the domain forwarding settings and then trying to change it again within the same hour of the last update. 

 

It most cases it clears up really quickly once the DNS system has had a moment to catch up and process the last change requested. However, when this thread started to see more folks affected a few months ago we were experiencing an alert where some of these were getting stuck in that status. We've since resolved that issue. 

 

Hopefully some folks will find your tip helpful should this occur, but if the error persists for longer than an hour then we still recommend reaching out to our live support to further assist. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

Godaady support team is not in position to resolve the issue. Tried contacting  several time but all in vain.