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Reinstalled WordPress and now I can't log into my dashboard. What should I do?

Hi! I am having problem with my hosting. It just does not work. I reinstalled Wordpress and now i am not able to log in to my dashboard - it is just loading and doe not let me it. 

I remember that Godaddy used to have a chat support but it does not any more. It offers me only to call them. What's happened? 

1 ACCEPTED SOLUTION

@Tom220 

 

My suggestion is to log into your cPanel account and then go to phpMyAdmin where you can update the password in the wp_users table - make sure to use the MD5 option when you update the password so it will encrypted correctly.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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3 REPLIES 3
Super User IV

@Tom220 

 

If you are not in the US, try to update the location (in the lower left) to US and see if the chat button enables.

 

What is your domain name?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Yes, i selected US as my country but i still don't have the chat option.

My domain is sexyfeet.org

@Tom220 

 

My suggestion is to log into your cPanel account and then go to phpMyAdmin where you can update the password in the wp_users table - make sure to use the MD5 option when you update the password so it will encrypted correctly.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post