Allow access to a file or folder that shows an Access Denied security warning

If you receive an Access Denied Website Security warning when accessing a part of your site that should be available to all users, you can add the file path or URL in the Website Security Firewall settings to immediately restore functionality.

Note: Keep in mind that allowing a file or URL path should be considered a temporary solution as it can cause a vulnerability to the site. The better solution would be to investigate why the URL is being blocked and find a workaround.

1. Go to your GoDaddy product page.
2. Under Website Security and Backups, next to the Website Security account you want to manage, select Manage.
3. Under Firewall/CDN, select Green Status, Yellow Status, or Red Status.
4. Select Settings.
5. Select Access Control.
6. Select Allow URL Paths.
7. Type the path into the text box, and then select if you want to allow access to the entire folder and all subfolder or only allow access to a specific folder or file.

Note: You cannot add paths to your allow list that include 'admin' like /admin/, /administrator/, or /wp-admin/.

• To allow access to an entire folder including all files and all sub folders, type the path and then select Begins with from the drop-down menu. For example, if you want to allow access to /wp-content/images and wp-content/videos, type /wp-content/.
• To allow access to a single folder like /wp-content/, type the path and then select Matches from the drop-down menu. Include the file name if you want to only allow access to a single file in a folder like /wp-content/cache.php.

8. Select Allow.

If you need assistance regarding a firewall block, please open a support ticket.

More info

• You can also allow or block access by IP address.
• Learn more about firewall block signatures.