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Resend or reprint a receipt

If a customer needs another copy of a previous receipt, you can reprint or resend a digital copy from your Poynt Smart Terminal or from the Payments Hub in your web browser.

Note: Receipts for orders processed through the mobile app can be resent through the Payments Hub.

  1. Sign in to your Payments Hub (use your GoDaddy username and password).
  2. Go to Transactions.
  3. Select the transaction in the list, then select View Receipt.
  4. Enter the customer's email address and select Send to email them a receipt.

Resend or reprint a receipt

  1. Log in to the Poynt Smart Terminal using your owner or manager account.
  2. Tap the Transactions app on your launch screen.
  3. Find the transaction in the list and tap it, then tap Receipt.
    • Print receipt: Print a new paper copy of the receipt.
    • Email: Enter the customer’s email address and tap Send to email them a receipt.
    • Send Text: Enter the customer’s phone number and tap Send to send an SMS message with a link to their receipt.

Reprint the most recent receipt

Note: You can quickly reprint the receipt for the last transaction in the Terminal app by going to Terminal > more options icon More options > Print last receipt.

  1. Log in to the Poynt Smart Terminal.
  2. Tap the Register app on your launch screen.
  3. Tap more options icon More options and tap one of the options:
    • Print last order receipt will print out a copy of the last order receipt with order ID, order number, order status and payment status.
    • Print last item receipt gives you a more detailed itemized receipt of the last order.
    • Print last customer receipt prints a copy of the last receipt with the transaction ID, order ID, order number and whether the order was paid with cash or charged to a card.

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