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Poynt Smart Terminal Help

Load a roll of printer paper

Each Poynt Smart Terminal is equipped with a built-in thermal printer. When you receive your Poynt Smart Terminal, it comes with three rolls of thermal printer paper (2 ¼ x 16”). When you run out, you can order replacement paper rolls in your Commerce Hub.


  1. Open the latch on the printer compartment of your Poynt Smart Terminal.
    open printer latch
  2. Unwrap a printer roll and insert it in the compartment with the paper rolling down from the top and the end of the roll facing away from the compartment.
    insert printer roll
  3. Close the latch.
  4. Print a test receipt to make sure it’s working properly. Go to your Poynt Smart Terminal home screen.
  5. Swipe down twice on your Poynt Smart Terminal screen and tap Settings.
  6. Tap Accessory.
  7. Under Printer, tap Test Printer.
  8. Tap Print Test.
  9. If the test receipt prints successfully, tap Yes. If the receipt didn’t print, tap No to manage your printer settings.

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