GoDaddy Smart Terminal Flex Help

Safety & Regulatory Info: GoDaddy Smart Terminal Flex V1.0

Read this guide for important safety and health information for your GoDaddy Smart Terminal Flex (model number V1.0).

Note: You can find the version number on the sticker on the back of your device. Have a different version? Review the Quick Start Guides and Safety Info for all GoDaddy Payments devices.
Package contents
  • Device X 1
  • USB-C Power Adapter X 1
  • Receipt Roll X 1

We recommend reviewing our Quick Start Guide before you begin using the Smart Terminal Flex.


Android 12

Application Processor:
Cortex Quad-core A53, 2.0GHz

Crypto Processor:
ARMv7-M security core, 192MHz


5.99-inch TFT full color LCD display, resolution of 1440 x 720, with adjustable backlight, capacitive multi-touch screen, support electronic signature

Wireless Communication:
4G / 3G / 2G
WIFI (802.11 a/b/g/n/ac), Bluetooth 2.1/5.0


Magnetic Card Reader:
Triple track, bi-directional, conforming to ISO 7810/7811/7813

Smart Card Reader:
EMV L1/L2, conforming to ISO 7816, 1.8V/3V/ 5V, synchronous & asynchronous, T=0 & T=1

Contactless Card Reader:
EMV Contactless L1, conforming to ISO 14443 Type A/B, Mifare , Felica

0.3 MP front camera, support 1D/2D code payment
5 MP autofocus rear camera with flashlight, support 1D/2D code payment

1 x Speaker, 1 x Microphone, support audio recording and media play

Secure virtual keypad for PIN entry, 1 x power button, 1 x VOL+, 1 x VOL

High-speed thermal printer, 32lps Paper roll diameter: 40mm, Paper width: 58mm

Peripheral Ports:
1 x Type C port

Card Slots:
2 x SIM, 2 x SAM, 1 x SD

Li-ion battery, 7.2V/2600mAh/18.7Wh (Equal to 3.6V/5200mAh)

Power Supply:
Input: 100-240V AC 50/60Hz, 0.3A
Output: 5.0V DC, 2.0A

201mm (L) *79.8mm (W) *62mm (H)

464g including battery

Operating temperature: 0℃~40℃ (32℉~104℉)
Storage temperature: -20℃~60℃ (-4℉~140℉)
Relative humidity: 5%~93% (Non-condensing)

PCI PTS 6.x, EMV L1/L2, EMV Contactless L1, PayPass, payWave, American ExpressPay, Discover D-PAS, UnionPay QuickPass, JCB, TQM, CE, RoHS

  1. Please be sure to comply with the specifications in this document.
  2. Do not use in proximity of potentially flammable gases or substances.
  3. Do not disassemble the terminal, power adapter or battery.
  4. Cut off the power immediately when there is unusual smell, overheating or smoke.
  5. There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire. Life-ended batteries must be disposed of at the appropriate sites.
  6. Do not use in a near water or humid environment to prevent liquid from entering the device.
  7. Do not use the terminal in extremely cold or hot zones, such as near a fire.
  8. Do not drop, bend or throw the device.
  9. Use in a clean environment to avoid entry of small objects into POS.
  10. Do not use near hospital equipment without permission.
  11. Do not use terminals with radio communication on or near the aircraft, or in any other place where radio communication is prohibited.

Your terminal fulfills current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering. It is strongly advised that these checks are performed daily after receipt.

  1. Check the product name and the hardware version on the label to ensure the product is correct.
  2. Check if there are bugs hidden in the IC card slot before IC card is inserted.
  3. Check the appearance of the product to ensure it hasn’t been modified.
  4. This is a handheld device and should not be affixed to a wall.
  5. Before entering the PIN, the user should be aware of their surroundings and ensure that no one else can see it.
Problem Recommendations
The terminal does not turn on
  • Check that the battery is installed correctly.
  • Please charge the battery to check if it is fully discharged.
Battery life is significantly reduced
  • Check if the battery is fully charged.
  • Battery life expires, please replace the battery.
Can't read the magnetic card or the card swiping has a low success rate.
  • Check that the magnetic card Is swiped correctly (with magnetic band on terminal side).
  • Check if there any bugs or dirt on the magnetic head. Please clean it.
IC cards can't be read
  • Make sure you have inserted correctly the chip card into the chip card reader {with the chip facing up).
  • Check if the card slot is blocked or if the card is in correct position.
Receipt cannot be printed or printed incompletely
  • Check the presence and proper positioning of the paper roll.
  • Check the type of paper used is correct.
  • Check if there is any shredded paper in the printer, clean it.
Regulatory Information

CE Marking
The CE marking indicates N950 complies with the requirements of European Directive 2014/53/EU of 16 April 2014 on Radio and Telecommunications Terminal Equipment for:

  • The protection of the health and safety of the user and any other person.
  • The protection requirements with respect to electromagnetic compatibility.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference.
  2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Specific Absorption Rate (SAR) information
Specific Absorption Rate (SAR) Information SAR tests are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a new product is available for sale to the public, it must be tested and certified to the FCC that It does not exceed the exposure limit established by the FCC, tests for each phone are performed in positions and locations as required by the FCC.

For headset, this part has been tested and meets the FCC RF exposure guidelines when used with an accessory designated for this product or when used with an accessory that contains no metal.

For baseband, this equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

Operating Frequency Band (RF)

Transmitter Frequency
E-GSM 900: 880-915 MHz DCS 1800: 1785MHz
WCDMA Band 1: 1920-1980MHz WCDMA Band 8: 880-915MHz
LTE Band 1: 1920-1980MHz LTE Band 3: 1710-1785 MHz
LTE Band 7: 2500-2570MHz LTE Band 8: 880-915 MHz
LTE Band 20: 832-862MHz LTE Band 38: 2570-2620 MHz
LTE Band 40: 2412-2472MHz
Wi-Fi 2.4G: 2402-2480MHz
5G Wi-Fi: 5150-5250MHz, 5250-5350MHz, 5470-5725MHz, 5745-5850MHz
BT/BLE: 2402-2460MHz
NFC: 13.56MHZ

Receiver Frequency
E-GSM 900: 925-960 MHz DCS 1800: 18MHz
WCDMA Band 1: 2110-2170MHz WCDMA Band 8: 925-960MHz
LTE Band 1: 2110-2170MHz LTE Band 3: 1805-1880 MHz
LTE Band 7: 2620-2690MHz LTE Band 8: 925-960 MHz
LTE Band 20: 791-821MHz LTE Band 38: 2570-2620 MHz
LTE Band 40: 2300-2400MHz
Wi-Fi 2.4G: 2412-2472MHz
5G Wi-Fi: 5150-5250MHz, 5250-5350MHz, 5470-5725MHz, 5745-5850MHz
BT/BLE: 2402-2480MHz
NFC: 13.56MHZ
GPS: GPS L1 C/A, BDS B1: 1559-1610MHz

RF-Output Power:
E-GSM 900: 32.53dBm(GMSK),29.94(8PSK)
DCS 1800: 29.12dBM(GMSK),24.55(8PSK)
WCDMA: 23.15dBM(B1),23.2dBm(B8)
LTE: 22.53dBm(B1),22.03dBm(B3),23.09dBm(B7)
2.4G Wi-Fi: 17.72bDm(802.11b/g/n20)
5.2G: 17.53dBm,5.3G:17.35dBm,5.6G:17.39dBm

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