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What is ShipEngine?

ShipEngine is an integrated platform that enables companies like GoDaddy to provide shipping label services to their customers. While the experience of purchasing labels happens within GoDaddy, the billing and underlying technology is handled by ShipEngine.

Select a question to see its answer:

Is there a charge to use ShipEngine?

ShipEngine is included in all GoDaddy Commerce plans at no additional cost. However, each shipping label will need to be purchased separately.

Why am I asked to pay up front with my credit card?

ShipEngine handles the actual purchasing of the shipping labels from the Order Detail page. ShipEngine draws from an account balance when purchasing shipping labels.

What is the minimum starting account balance?

You’ll need to fund your account with a minimum starting balance of $10.

What is auto-funding?

When your account balance runs low, you can avoid disruptions to your shipping process by automatically adding funds at a threshold and amount of your choosing (minimum $25).
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Why is my credit card not being accepted?

Please contact Stamps.com support at (855) 889-7867 if you are having trouble adding funds to your ShipEngine balance. Stamps.com is within the same business entity as ShipEngine.

Why is there a Stamps.com charge on my statement?

The funds you add to your ShipEngine account will appear on your statement as a transaction with Stamps.com, which is within the same business entity as ShipEngine.

How do I add another carrier like FedEx?

FedEx and other supported carriers can be added manually via the ShipEngine dashboard.

  1. Go to your GoDaddy product page.
  2. Scroll to Websites + Marketing and select Manage next to your site.
  3. On your dashboard, select Commerce and then Shipping Methods.
  4. Select the Shipping Labels tab.
  5. From there, select Manage ShipEngine Account.
  6. Once on the ShipEngine dashboard, select Connect New Account and follow the prompts.

Once you've finished adding another carrier, select Return to GoDaddy.
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Am I able to add shipping insurance along with my purchase through ShipEngine?

Carrier shipping insurance can be purchased where available.

Can I create multiple shipping labels for one order?

Creating multiple shipping labels in an order is not currently supported.

Can I create a shipping label that is not tied to an existing order?

Generating a label without a corresponding order is not currently supported.

Can I create an international shipping label?

Generating a label to ship to another country is not currently supported.
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I purchased a label by mistake, how do I get a refund?

Note: USPS Large or Flat Envelopes via First Class are non-refundable and not trackable.

For the shipping labels that qualify for return:

  1. Go to your GoDaddy product page.
  2. Scroll to Websites + Marketing and select Manage next to your site.
  3. On your dashboard, select Commerce, and then Orders.
  4. Select the order that corresponds to the purchased label you wish to return.
  5. On the Order Details page in the Tracking section on the right-hand side, select Refund Label.
  6. Follow the prompts to complete your return.

Refunds can take up to 30 days depending on the carrier.

I can't log in to ShipEngine.com, can you help?

You don't need a login for ShipEngine.com to manage your account.

  1. On your dashboard, select Commerce, and then Shipping Method.
  2. Select the Shipping Labels tab.
  3. Select Manage ShipEngine Account.

I can't log in to Stamps.com, can you help?

When you set up an account with ShipEngine and fund your wallet, ShipEngine automatically creates an account with Stamps.com. However, this account is not the same as the one you'll use to login to the Stamps.com website.

Resetting your Stamps.com password will break your connection with ShipEngine. If you've done this, contact ShipEngine support to re-establish your connection.

To reach ShipEngine support:

  1. From your dashboard, select Commerce, and then select Shipping Method.
  2. Select the Shipping Labels tab.
  3. Select Manage ShipEngine Account.
  4. Select Chat.
  5. Enter your contact email, and select Submit.
  6. Enter your message, and select Start chat.

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