PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.
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OVERVIEW
This GoDaddy Commerce Services Agreement (this “Service Agreement”) is a legal agreement between GoDaddy Payments, LLC (for any payments in the United States) and Poynt, LLC (for any hardware services)(collectively "GoDaddy," "we," "us, or "our") and the person, legal entity or organization (“you,” “your” or “Sponsored Merchant”) identified on the application and all related information including Transaction projections that you or your individual representative ("Representative") completed and submitted to us (the “Sponsored Merchant Application”). This Service Agreement (i) governs your use of the GoDaddy’s payment services (“GD Payments”) and other commerce service products as described herein collectively with GD Payments the "Commerce Services" and shall be effective as of the date you begin using the Commerce Services or the date you accept this Service Agreement and (ii) incorporates the GoDaddy Universal Terms of Service Agreement (and any successor versions) ("Agreement"). Capitalized terms used in this Service Agreement, but not defined herein are defined in the Agreement, which sets forth the general terms and conditions of your use of the Site and Services. In the event of a conflict between the provisions of the Agreement and the provisions of this Service Agreement, the provisions of this Service Agreement shall control.
We reserve the right, in our sole discretion, to amend, change or modify this Service Agreement, and modify, change, or discontinue any the Commerce Services, both at any time. When we amend, change, or modify this Services Agreement we will post the revised Service Agreement on the Site and will indicate the date of such revision. Your continued use of the Commerce Services after the date of any such changes constitutes your acceptance of the new terms and conditions of this Service Agreement.
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DESCRIPTION OF COMMERCE SERVICES
- GD Payments. GoDaddy provides GD Payments to you so you can accept including on your website, mobile phone or in your app, certain Payment Methods (defined below) from a person or entity to whom a Payment Method is issued or who is authorized to use a Payment Method (a “Customer”). As used throughout this Service Agreement, a “Transaction” means an Payment Method transaction request through which we are directed to capture funds for or from a payer’s account with respect to a a payment from the Customer to the Sponsored Merchant submitted by Sponsored Merchant to GoDaddy and includes the authorization, settlement and if applicable dispute, refund and Chargeback with respect to that Payment Method transaction request. Our providing of GD Payments is subject to the terms of this Service Agreement, all applicable federal, state, and local laws, statutes, regulations, ordinances, case law and regulatory guidance (collectively, “Applicable Law”), and the Operating Rules (defined below). You agree to abide by, and to use GD Payments in strict compliance with Applicable Law, the Security Standards (defined below), and the Operating Rules.
- To serve as your payment facilitator, GoDaddy has agreements with Elavon Inc., Adyen N.V. and Nuvei Commerce, LLC (each "Processor") and U.S. Bank, N.A. ("Bank"). GoDaddy, Processor and/or Bank may collectively be referred to herein as “Acquirer”, and any of which may exercise rights belonging to Acquirer hereunder. You agree that we may, without amending this Service Agreement, from time-to-time contract with another payment processor to provide payment processing functionality and to serve as “Processor” hereunder or another financial institution to provide sponsorship with the Payment Networks and to serve as “Bank” hereunder. We discuss our agreements with Processor and/or Bank (all such agreements, the “Processing Agreements”) in more detail below.
- When we refer to a “Payment Method” in this Service Agreement, it means an account (or evidence of an account such as a debit or credit card issued by the Payment Networks (a “Card”)) that you accept as payment for a good or service that you provide, which account, Card (or evidence thereof) is authorized and established between the Customer and one of the following: (a) American Express Travel Related Services Company, Inc. and its successors or assigns (“American Express”); (b) Discover Financial Services, LLC and its successors or assigns (“Discover”); (c) Mastercard International Inc. and its successors or assigns (“Mastercard”); (d) Visa Inc. and its successors or assigns (“Visa”); (e) any card network issuing credit or debit cards, and, for purposes hereof, the Payment Card Industry Security Standards Council; (the parties in (a)-(f), collectively, the “Payment Networks”), or (f) any other providers of a Payment Method (collectively “Payment Method Providers”). The various Payment Methods supported through GD Payments may change at any time and without prior notice to you.
To the extent you provide automated clearing house (“ACH”) as a Payment Method to Customers, your use is subject to the ACH Services Agreement, which is incorporated herein by reference.
- Commerce Home. GoDaddy provides you with an interactive user interface through which you may view information about and manage certain Commerce Services (“Commerce Home”). To the extent you access Commerce Home, your use is subject to the Commerce Home Terms of Use, which are incorporated herein by reference.
- Subscriptions.
- Subscription. If you subscribe to receive certain Commerce Services as a part of a subscription plan ("Subscription"), this section applies to you.
- Subscription Term. The term of your Subscription ("Subscription Term") is specified either on our site, within your Commerce Services description or in your checkout cart. Subscriptions will automatically renew in accordance with the Agreement. Except as otherwise specified: (i) you must pay the subscription fees specified in your Subscription; and (ii) you may not downgrade Subscription(s) until the expiration of its applicable Subscription Term. Your Subscription's terms regarding payment, automatic renewal and refunds are described in the Agreement.
- Subscription Limits. You agree that you will not exceed the usage limits set forth in your Subscription ("Limit"). You can upgrade or purchase additional Subscriptions at any time during the Subscription Term. GoDaddy reserves the right to audit (at least once annually) your account for compliance with applicable Limits throughout the Subscription Term. In the event you exceed your Limit(s), GoDaddy reserves its rights to take action against your account including but not limited to (1) invoicing you for the difference, and/or (2) suspending, limiting or terminating your Subscription accordingly at any time during your Subscription Term. Closure of your access to a Subscription or your account may result in forfeiture of content licenses, associated content, memberships, and balances associated with the account.
- Non-Paid Subscriptions. For Subscriptions that provide certain Commerce Services for free ("Non-Paid Subscriptions"), you are not required to pay subscription fees and we will make the applicable Commerce Service available to you until terminated in accordance with this Service Agreement. However, your use of the Commerce Services in Non-Paid Subscriptions is subject to this Service Agreement, and you will continue to be subject to this Service Agreement for as long as you have access to the Service in such Non-Paid Subscription.
- Miscellaneous.
- Subscriptions are provided "as is" and "as available", without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, or security.
- We do not guarantee that Subscriptions will meet your requirements, expectations, or needs, or that it will be uninterrupted, error-free, or free of viruses or other harmful components.
- Pricing and Limits for new and legacy Subscriptions may vary in accordance with then-current rates. If a Subscription is terminated for any reason, Pricing and Limits will reset at the then-current rates.
- We are not responsible for any loss or damage that may result from your use of or inability to use of a Subscription, or from any unauthorized access, alteration, or deletion of your content or data.
- GD Payments. GoDaddy provides GD Payments to you so you can accept including on your website, mobile phone or in your app, certain Payment Methods (defined below) from a person or entity to whom a Payment Method is issued or who is authorized to use a Payment Method (a “Customer”). As used throughout this Service Agreement, a “Transaction” means an Payment Method transaction request through which we are directed to capture funds for or from a payer’s account with respect to a a payment from the Customer to the Sponsored Merchant submitted by Sponsored Merchant to GoDaddy and includes the authorization, settlement and if applicable dispute, refund and Chargeback with respect to that Payment Method transaction request. Our providing of GD Payments is subject to the terms of this Service Agreement, all applicable federal, state, and local laws, statutes, regulations, ordinances, case law and regulatory guidance (collectively, “Applicable Law”), and the Operating Rules (defined below). You agree to abide by, and to use GD Payments in strict compliance with Applicable Law, the Security Standards (defined below), and the Operating Rules.
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FEES AND CHARGES
- You agree to pay the fees and charges set forth on the fee schedule that appears at GoDaddy Payments Fee Schedule (U.S.), ("Fee Schedule") or in situations where we have agreed consistent with this Agreement, to apply non-standard fees and charges to your transcations, such non-standard fees and charges (the "Non-Standard Fees") as these may be modified or amended at any time as permitted hereunder (collectively the “Processing Fees”). The Processing Fees are qualified by the other terms of this Service Agreement. You agree that the Fee Schedule and disclosure of Non-Standard Fees within your payout statement and/or Commerce Home constitute adequate fee disclosure for purposes of the Operating Rules and Applicable Law. You agree that Non-Standard Fees are conditioned upon the accuracy of the information including projections you have provided us within the Sponsored Merchant Application and can be amended by us at any time per the terms of this Agreement.
- You are responsible for fines and indemnified losses charged by or payable to third parties (including Bank, Processor, and/or any Payment Method Provider), in either case related to or associated with your use of GD Payments, your Transactions, and/or your processing activity. Acquirer may, at any time, with or without notice, collect such amounts (i) pursuant to an invoice we deliver to you; (ii) by demanding immediate payment; (iii) by debiting the Settlement Account (as defined below) and/or any Reserve Funds (as defined below); and/or (iv) by subtracting such amounts from future settlements. Your failure to pay any Processing Fees, any fines and indemnified losses referenced in Section 3.2 or any other payment default by you under this Agreement, including, without limitation, the failure to pay Chargebacks as required under Section 8.6.1, shall be deemed a “Payments Default” (except to the extent GoDaddy is able to recover such unpaid amounts from the Settlement Account within three (3) business days from the date the payment default has occurred). Upon a Payments Default, such amount will accrue interest at the lesser of 1.5% per month or the highest amount permitted by Applicable Law.
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TERM; ACCOUNT TERMINATION
- Term. This Service Agreement shall become effective as of the date you begin using GD Payments and shall continue indefinitely unless and until terminated by either you or us. If you elect to present, and we elect to process, Transactions beyond the date of termination, then this Service Agreement will continue to govern such processing activity.
- Termination.
- You or we may terminate this Service Agreement any time by giving at least thirty (30) days’ notice to the non-terminating party.
- In addition to any other termination rights, Acquirer may terminate this Service Agreement (or, may terminate this Service Agreement as to any Payment Network), suspend and/or limit your use of the Commerce Services and/or decline to process particular Transactions at any time and without notice, if: (a) you fail to comply with any term hereof; (b) Acquirer, in its sole discretion, determines that you and/or any affiliated entity and/or individual are violating the Operating Rules and/or Applicable Law and/or are engaging in suspicious, wrongful, fraudulent and/or deceptive conduct and/or other conduct creating a risk of harm and/or loss to Acquirer and/or the Payment Networks (and we may suspend the Commerce Services and/or decline to process particular Transactions, with or without notice, during the investigation of any such alleged conduct); (c) you, any guarantor, or any affiliated entity or individual becomes involved in voluntary or involuntary bankruptcy or insolvency proceedings; (d) Acquirer deems you to be financially insecure; (e) you materially alter your business; (f) there is a material change in your processing activity, either from historical processing activity or the activity projected in the Sponsored Merchant Application, or you processed a greater concentration of Cards (e.g., American Express, corporate Cards, and/or international cards) than anticipated; (g) we receive direction from any Payment Network to terminate this Service Agreement; (h) we, in our reasonable discretion, determine that circumstances otherwise warrant immediate termination or suspension; (i) any Payment Network takes any action adverse to our registration or re-registration with such Payment Network; (j) any of the Processing Agreements are terminated; or (k) we determine we are required to terminate this Service Agreement by any of the Processing Agreements or Operating Rules.
- Your obligations for Transactions processed under this Service Agreement, including your obligation to pay refunds, Chargebacks, Processing Fees, indemnified losses, and other amounts payable to Acquirer or the Payment Networks, survive any termination of this Service Agreement.
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YOUR OBLIGATIONS; REPRESENTATIONS AND WARRANTIES
- Sponsored Merchant Application. You agree that all information provided by you or your representative in your Sponsored Merchant Application or otherwise is complete and accurate. The Sponsored Merchant Application is incorporated herein by reference, and forms part of this Service Agreement.
- At the time of your or your Representatives' submission of the Sponsored Merchant Application, and each time you submit a Transaction, you represent and warrant to Acquirer that: (a) you have the full legal power, right and authority to enter into and perform under this Service Agreement; (b) (if you are a legal entity) you are duly organized, validly existing and in good standing under the laws of your place of incorporation; (c) you meet the definition of, and have satisfied the requirements applicable to, “Merchants” (taking into account the fact that you are authorized to accept Cards pursuant to this Service Agreement rather than a merchant agreement), “Sponsored Merchants”, and/or “Submerchants” under the Operating Rules; (d) each statement you or your Representative submitted on the Sponsored Merchant Application is and remains true and complete, except as has been disclosed in writing to, and approved by, us, including that your business is not a prohibited business as determined by us; (e) your principal place of business is located in, and you have been formed (if you are an entity or organization), under the laws of the United States; (f) the Transaction complies with all federal, state, and local laws, rules, and regulations applicable to your business, including any applicable tax laws and regulations, was conducted in accordance with this Service Agreement, and arises from a bona fide sale of goods and/or services by you in the United States for which, to the extent required by the Operating Rules, you obtained authorization; (g) except as otherwise permitted by the Operating Rules, the goods have been shipped and/or delivered and/or the services performed; (h) the Transaction represents a valid obligation for the amount submitted and does not involve the use of the Card for any other purpose; (i) the Transaction is not one that you know or should have known to be fraudulent, unauthorized, the product of collusion between the Customer and you, or that is otherwise unlawful or impermissible under this Service Agreement, Applicable Law or the Operating Rules; (j) all information and data you provided in connection with the Transaction is true, correct, and accurate; (k) you have taken reasonable steps to ensure the validity of the Card and the identity of the Customer; (l) the Transaction is not subject to liens, encumbrances, disputes, set-off, and/or counterclaim; (m) the Transaction has not been previously submitted for processing (except as the same may be permitted under the Operating Rules); (n) you have not disbursed or advanced any cash or quasi cash (including, without limitation, gaming chips or money orders) to the Customer in connection with the Transaction; (o) the Transaction is not a refinancing or transfer of an existing Customer obligation that is deemed to be uncollectible; (p) the Transaction does not arise from the dishonor of a Customer's personal check; (q) you have the legal right to sell the goods and/or services purchased by Customer via the Transaction and are providing, and will continue to provide, high-quality customer service to the Customer with respect to such goods and/or services; (r) you have included your “doing business as” name, country location (which name and country is the same as you disclose to Customers in connection with a Transaction), correctly identified for us the appropriate category code/Card acceptor business code (“MCC”) that most closely reflects your primary business in accordance with applicable MCC guidance from the Payment Networks, and your unique merchant identification number (“MID”) in the Authorization request/message and clearing record/message for such Transaction; (s) you are not conducting or transacting with a business in any category of business or business practice for which GD Payments cannot be used, as identified here: GoDaddy Prohibited Businesses (t) you have made no representation or agreement for the issuance of refunds except as stated in your refund policy; (u) you are responsible and financially liable for any dispute or customer service-related issue with a Customer, for each Transaction submitted to us, and/or for any disputed Transaction or credit; (v) you have made clear to each Customer that you are responsible for the Transaction (including the delivery of goods and/or provision of services that are the subject of the Transaction), customer service and/or dispute resolution related thereto; (w) you are not an internet pharmacy, an internet pharmacy referral site, and/or an outbound telemarketer; (x) you have not had a contract to accept Transactions terminated at the direction of a Payment Network or governmental authority; and (y) any Transaction submitted to us to credit a Customer’s account represents a refund for a Transaction previously submitted to us. In addition, you represent and warranty to us that at the time of your or your Representatives’ submission of the Sponsored Merchant Application, and each time you submit a Transaction, you are (i) in compliance with all applicable sanctions and export controls laws and regulations, including those administered by OFAC and BIS and (ii) not subject to any sanctions administered by OFAC nor are you controlled by a person that is subject to sanctions administered by OFAC.
- We reserve the right to refuse to (i) process any Transaction if we believe it has been submitted in violation of this Service Agreement, Applicable Law and/or the Operating Rules, may be uncollectible from the Customer, and/or is likely to result in a reversal of such Transaction pursuant to the Operating Rules for any reason (a “Chargeback”) and (ii) set your Card acceptance policies.
- Except as specifically provided elsewhere in this Service Agreement, you shall provide full and unrestricted disclosure within 48 hours with respect to any written request by GoDaddy relating to the investigation of any single or mass refund request, Chargeback, suspected fraud matter, unauthorized or unlawful transaction, criminal offence, or any documentation or information required by any relevant Acquirer. Such disclosure shall include but not be limited to the identity of any contracting parties, transaction records, bank records and other financial information relating thereto, and You shall provide such further disclosure and assistance as may reasonably be required by GoDaddy and any relevant law enforcement authorities in order to properly investigate such matters.
- You shall maintain and make available at all times to GoDaddy and your customers including through your main web site accurate details of its full geographic addresses, business names, including complete telephone and email contact details, customer support details, together with its delivery, refund and privacy policies and all such other information that may be required by Applicable Law or Operating Rules.
- You will make commercially reasonable efforts not to solicit as potential customers individuals who are less than 18 years old. GoDaddy reserves the right to refuse GD Payments in transactions with individuals under the age of 18.
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BUSINESS REPRESENTATIVE
- You and your Representative individually affirm to GoDaddy that (a) your Representative is authorized to provide information on your behalf and to bind you to this Agreement; and (b) your Representative is an executive officer, senior manager or otherwise has significant responsibility for the control, management or direction of your business. GoDaddy may require you or your Representative to provide additional information or documentation demonstrating your Representative’s authority.
- If you are a sole proprietor, you and your Representative also affirm that you and your Representative are personally responsible and liable for your use of the Services and your obligations to Customer, including payment of amounts you owe under this Agreement.
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AUTHORIZED USERS
- To the extent you are granted electronic access to any of Acquirer’s systems or portals, you are responsible for: (a) ensuring that only authorized users of such systems or portals access the same; (b) keeping all logins, user names, and passwords confidential; and (c) promptly notifying us of any unauthorized access of such logins, user names, or passwords; and (d) all actions taken by anyone using such access, logins, user names, or passwords, even if such you did not authorize such actions.
- You may not, and shall ensure that none of your authorized users: (a) access or use the Commerce Services, or any services provided by Processor, for any purpose other than your internal business purposes and as permitted hereby, (b) modify, reverse engineer, disassemble, and/or decompile any part of the Commerce Services, or any services or materials provided by Processor, (c) knowingly transmit any data that contains software viruses, time bombs, worms, Trojan horses, spyware, disabling devices, malicious code, or other harmful or deleterious computer code, files and/or programs to or through the Commerce Services, or any services provided by Processor, (d) knowingly interfere with or disrupt the servers or networks connected to or providing the Commerce Services, or the services of Processor, (e) remove, change or obliterate the copyright, trademark or other proprietary protection legends or notices that appear in connection with access to or use of the Commerce Services, or services or materials provided by Processor, and/or (f) copy, re-sell, transfer, republish, download, frame or transmit the Commerce Services, or any services or materials provided by Processor, including in order to act as a consultant for any third party, or otherwise allow any third party to use or access the Commerce Services and/or any services provided by Processor.
- You and your authorized users will make commercially reasonable efforts to avoid linking to websites and services that are denoted as posing high risk by reputable site-rating authorities, including McAfee, Symantec and Google.
- You are responsible for the acts and omissions of your owners, Representatives, employees, consultants, contractors, agents, officers, and directors, including any unauthorized access to or use of the Commerce Services. Without limiting the preceding sentence, such acts and omissions will be viewed as your acts and omissions for purposes of determining if you have breached this Service Agreement and/or violated the Operating Rules, Applicable Law and the availability of any related right or remedy available to Acquirer.
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PROCEDURES FOR TRANSACTIONS
- You agree to submit to us for processing all data or information resulting from a Transaction (including any Payment Method Account Information (defined below)) (collectively “Transaction Information”) you believe to be authorized by a Customer. You must submit this Transaction Information to us contemporaneously with the completion of the related Transaction and in such a way to enable us to comply with the Processing Agreements and Operating Rules. You must submit such information to us, along with any other information that may reasonably be requested in connection with a Transaction, in such form as we may specify from time to time. You understand that your failure to submit such Transaction Information on a timely basis may (a) result in increased fees associated with the Transaction(s) (such as higher interchange fees), and you agree to pay any such fees if assessed; and/or (b) compromise your ability to be paid for the Transaction(s).
- You may not submit for processing: (a) any Transaction that does not involve you and/or that does not originate from an interaction between you and a Customer intending to make a purchase from you; (b) any Transaction for which you do not receive an authorization code from us; or (c) any Transaction that results in a transaction outside of your normal course of business as reflected on the Sponsored Merchant Application. All Transactions are subject to review for risk and compliance purposes and can be delayed or postponed at GoDaddy’s sole discretion. We reserve the right to refuse to process any Transaction if there is reason for Acquirer to believe that it has been submitted in violation of this Service Agreement.
- Acquirer may, at any time and in its sole discretion, impose a cap or limit, either per transaction or on an aggregate basis, on the dollar amount of the Transactions it will process for you based on your projected sales volume, as you or your Representative submitted on the Sponsored Merchant Application or in subsequent communications.
- SETTLEMENT ACCOUNT
- You must maintain an account acceptable to us (the “Settlement Account”) at a bank or depository institution acceptable to us ("Depository Bank"). You may change the Settlement Account only if you give us at least fifteen (15) days’ prior written notice of the proposed change and we approve the change in writing. If you make a change other than in accordance with this Service Agreement, Acquirer may not be able to settle Transaction proceeds or may misdirect and/or lose such proceeds. You will be solely responsible for the same.
- The Settlement Account is for credits and debits related to Transactions including the payment of Proceeds as defined below, refunds, Chargebacks, Processing Fees, indemnified losses, and/or other amounts payable to (or permitted to be withheld by) Acquirer and/or the Payment Networks. You authorize Acquirer to initiate debit and/or credit entries to the Settlement Account, including through the Automated Clearing House (“ACH”) settlement process and/or via wire transfer, for any of the foregoing. Such authorization shall remain in place until the later of termination of this Service Agreemen