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    Mail not to main inbox

    I using wordpress hosting and office365 mail

    My wp use plugin ninja form and woocommer

    When I send mail order complete to customer, It send to trunk box or spam box not main inbox my customer.

    I can't change external SMTP  because Goddady blocked port.

    I buy office365 but smtp not use.

    I need solutions for my shop

    Help me!

    1 REPLY 1
    Super User I



    What you need to do is put a comment at the top and bottom of the cart and checkout pages (and contact form page) for customers to please add your email address to their whitelist, approved senders or address book.


    Also put this comment on the Thank You or order confirmation page. 


    Make it obvious and note that they need to do this so that they can receive their order acknowledgement, shipping confirmation and communications from you about their order. 


    Adding a comment that if they do not receive your order confirmation to look in their junk/trash folders and then to be sure to add you.


    This is something every eCommerce site just has to do to get their customer's attention and get white-listed so emails do not land in the trash.


    HTH! 😉



    "Good things happen to those who hustle." ~ Anaïs Nin