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Installing Wildcard SSL

Hello Everyone,

Recently our vendor ordered standard SSL and i wanted wildcard SSL so that was changed. The local company we go through uses go daddy as 3rd party reseller. They did the standard SSL but now they are saying its a bit complicated with wildcard. We seem not to have cPanel in our account(s). We get rerouted to godaddy web team and they say its on us.


I went to my account - my products - SSL Certificates - Manage - I see the Download button is greyed out. So i reached out to them to ask if they have it. I'm not sure if it was downloaded after the standard was deleted and wildcard reordered.


1) When i get the crt from them - what do i do next?

2) If they don't have the crt? How can i get a re-issue so i can re-download? if possible?