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Bluetooth headset disconnects when voicemail selected; reconnects when switching to another app

In the SmartLine v2.9.0 iOS app, when I select an individual voicemail from the list of voicemails, the connection to my Plantronics BackBeat FIT Bluetooth headset is lost. It stays disconnected while I'm in the app. When I switch to a different app, the connection is restored (likely from the BackBeat side). But as soon as I switch back to SmartLine, the headset is disconnected again.

 

I can listen to the voicemail on the phone, but obviously I'd like the headset to work. 🙂

1 REPLY 1
Former Employee

Thanks for the feedback. SmartLine team will investigate the issue and provide an update.