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Sign in cPanel during suspension of my host

For some reason, my website and host are suspended and I'm told to review certain files. And those important files will be deleted (if they still exist) by manager on  08/02/2019 (MST, GMT -7).

But I usually enter "File Manager" page from "My Hosting" page to manage my files, but now like this:屏幕快照 2019-07-27 下午1.24.16.pngIs it true that I can only directly log in cPanel on its site? But I can't remember my cPanel account, password and even related email, and nobody official replies, so I can't totally access my files on host.

I urgently need to download and transfer my files, and I cannot access most pages of GoDaddy due to the special situation. PLEASE HELP ME,THANKS!

1 REPLY 1
Super User III
Super User III
Solution

Re: Sign in cPanel during suspension of my host

@yeahwsc 

 

You will need to call support to help you with this. More than likely they will be able to reset your password so you can get in via FTP or perhaps even cPanel. 



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